Hi, I’m
AJA SMITH
Emeryville,CA
Summary
Results-oriented, and adept Program Management professional with over two decades of extensive experience, and a proven history of successful initiatives and streamlined organizational processes. Demonstrated expertise in driving sales and outreach projects, crafting persuasive marketing strategies, and resolving customer issues with precision. Excelled in developing and implementing comprehensive program plans, ensuring alignment with organizational goals, timelines, and resource requirements. Effective in managing complex problem-solving scenarios, utilizing analytical skills to evaluate options and implement innovative solutions. Accomplished in maintaining office workflow efficiency and patient records confidentiality. Skilled in building and nurturing strong stakeholder relationships, ensuring clear communication channels, and fostering collaboration to achieve program goals. Proactive and adaptable, ready to leverage a solid foundation in program management for organizational success.
Overview
16
years of professional experience
Work History
Alliant International University
IT Technical Support Manager
05.2018 - Current
Job overview
- Mentored 8 junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Manage upgrades and updates for efficient and secure network.
- Troubleshoot software issues, assume remote control when necessary.
- Maintained up-to-date knowledge of industry trends, ensuring support team remained well-versed in best practices.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized and detail-oriented with strong work ethic.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
University of California Berkeley
Program Manager
06.2016 - 12.2017
Job overview
- Streamlined payment processes between legacy offices to reduce delivery time by 25%.
- Managed and consistently updated proprietary data management software.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Built teams to address project goals and objectives for multiple projects.
Nordstrom
Product Manager
10.2013 - 06.2016
Job overview
- Developed and implemented training protocols and corresponding materials.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Launched successful products by conducting thorough market research and identifying customer needs.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Drove revenue growth 30% by establishing strong relationships with key industry partners.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Directed planning and budgeting efforts.
- Gained strong leadership skills by managing projects from start to finish.
Blue Shield of California
Lead Sales Rate Analyst
05.2008 - 03.2012
Job overview
- Interfaced with various departments to ensure quote accuracy.
- Utilized Excel rating model to determine factors in each quote.
- Collaborated with team members to achieve department goals, consistently meeting or exceeding established performance metrics.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Improved underwriting process efficiency by streamlining administrative tasks and enhancing communication between departments.
- Aided in training new Underwriting Assistants, sharing knowledge of company procedures and systems to ensure their successful integration into the team environment.
- Provided excellent customer service to agents and brokers, fostering strong relationships and facilitating timely communications on policy updates.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Learned and adapted quickly to new technology and software applications.
Education
San Leandro High SchoolSan Leandro, CA
High School Diploma
06.2000
Skills
Ability to develop & execute programs and strategies for optimal outcomes
Adept at identifying, assessing, and mitigating risks within program contexts
Skilled in cultivating and managing strong relationships with diverse stakeholders
Expert in allocating and managing resources to meet project and program goals
Skillful at implementing and overseeing robust quality control measures for deliverables
Capability to create and adhere to realistic timelines for program & project milestones
Monitor and control programs for effective financial management
Inspire and lead program teams to maximize productivity and collaboration
Skills Highlights
- Program Management
- Analytical Skills
- Strategic Planning
- Team Coordination
- Stakeholder Management
- Budget Management
- Time Management
- Client Relationship Management
- Data Analysis
- Communication Skills
- Organizational Abilities
- Sales and Marketing
- Problem Solving
- Detail Orientation
- Customer Service
- Leadership
- Office Workflow Management
- Research and Evaluation
References
Available upon request
Timeline
IT Technical Support Manager
Alliant International University
05.2018 - Current
Program Manager
University of California Berkeley
06.2016 - 12.2017
Product Manager
Nordstrom
10.2013 - 06.2016
Lead Sales Rate Analyst
Blue Shield of California
05.2008 - 03.2012
San Leandro High School
High School Diploma
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