Aja Suarez-Huff
Lancaster,CA
Summary
Dynamic professional in dental office management with extensive experience in streamlining practice operations to maximize efficiency. Recognized for enhancing patient care services and ensuring seamless administrative functions that contribute to overall practice success. Dependable team player dedicated to achieving results while adeptly adapting to the evolving needs of the healthcare environment. Expertise includes scheduling, fostering patient relations, and comprehensive office administration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
Exceptional Dentistry
Palmdale, CA
09.2014 - Current
- Manage hygiene recare retention and patient reactivation campaigns
- Provide support to the hygienist in accelerated hygiene procedures
- Developed standard operating procedures to enhance compliance with healthcare regulations.
- Supported multi -specialty doctors' in delivering a wide variety of treatments
- Collaborate in various patient care procedures and ensure a high standard of service
- Conduct performance reviews for front and back office teams
- Track production metrics and manage collections
- Oversee inventory control and supply management
- Train and onboard new team members on office protocols and culture
- Experienced in managing end of day, end of month, and end of year procedures, including financial reporting, account reconciliation, and ensuring accurate patient records.
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Led team meetings to discuss operational challenges and identify strategic solutions.
Education
A.A.S. - Allied Health
Charter College
Lancaster, CA05-2014
Dental Assisting Diploma - Dental Assisting
Charter College
Lancaster, CA2014
Skills
- Proficient in front and back office operations
- Skilled in preparing treatment plans for various dental and specialty procedures
- Strong communication and patient care skills
- Eaglesoft software proficiency
- Experienced in conducting detailed insurance breakdowns and verifying patient benefits
- Ability to handle multiple tasks, prioritize, and ensure deadlines are met
- Clear oral/written communication
- Scheduling and calendar management
- Account reconciliation
- Credit and collections
- Administrative oversight
Certification
- CPR Certified
- Advanced training: Jay Geier's Scheduling Institute
- Knowledgeable with dental practice compliance and regulations (HIPPA; infection control standards)
Timeline
Office Manager
Exceptional Dentistry
09.2014 - Current
A.A.S. - Allied Health
Charter College
Dental Assisting Diploma - Dental Assisting
Charter College