Aja Thomas
Orlando,FL
Summary
Dynamic hospitality professional with extensive experience at Longhorn Steakhouse, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective communication and meticulous order accuracy. Recognized for fostering positive relationships and streamlining operations, ensuring a welcoming atmosphere and efficient service delivery in high-pressure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host
Longhorn Steakhouse
09.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Take-Out Server
Longhorn Steakhouse
09.2022 - Current
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
- Upheld food safety standards by properly packaging items to maintain quality during transportation.
- Fostered positive relationships with regular customers, cultivating loyalty through personalized service experiences.
- Streamlined payment processes by efficiently handling cash transactions and operating POS systems accurately.
- Managed multiple food orders to ensure timely delivery to customers, enhancing satisfaction.
- Improved safety by adhering to health and sanitation guidelines during food handling.
- Maintained up-to-date knowledge of menu items and specials to recommend to customers, boosting sales.
- Streamlined communication between take-out and kitchen staff to minimize order preparation time.
Food Runner
Longhorn Steakhouse
09.2022 - Current
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Engaged in suggestive selling and other sales techniques.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
Host Trainer
Longhorn Steakhouse
09.2022 - Current
- Gathered valuable guest feedback for continuous improvement of services offered within the establishment.
- Demonstrated strong multi-tasking abilities while remaining calm under pressure, contributing to a positive work environment.
- Enhanced guest experience by providing exceptional service and maintaining a welcoming atmosphere.
- Mentored new hires through comprehensive onboarding processes, resulting in well-prepared team members.
- Improved team efficiency with thorough training on company policies, procedures, and best practices.
- Promoted a safe working environment by adhering to safety regulations and proper food handling practices at all times.
- Collaborated with management to identify areas for improvement in staff performance and service quality.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Set and oversaw weekly and special event menu plans.
Silverware Roller
Longhorn Steakhouse
09.2022 - Current
- Streamlined silverware preparation process for faster table turnover time in a busy dining establishment.
- Demonstrated strong multitasking abilities, handling multiple responsibilities such as restocking supplies, cleaning workstations, and rolling silverware simultaneously.
- Kept track of inventory levels, alerting management when supplies were running low or needed replacement to ensure uninterrupted services.
- Ensured compliance with health codes by wearing gloves and maintaining proper hygiene during the entire silverware rolling process.
- Maximized space utilization within storage areas through organized arrangement of completed silverware rolls.
- Received positive feedback from both customers and management for consistently professional presentation of table settings with expertly rolled silverware.
Line Cook
Sea World
04.2021 - 09.2021
- Exhibited strong multitasking abilities by simultaneously managing multiple orders during peak service hours.
- Enhanced customer satisfaction by efficiently preparing high-quality meals in a fast-paced kitchen environment.
- Meticulously followed health and safety guidelines, contributing to a clean and sanitary kitchen workspace.
- Upheld restaurant''s reputation for quality cuisine through strict adherence to company policies, procedures, and culinary standards.
- Cultivated a positive work atmosphere among the kitchen team, fostering collaboration during high-pressure situations.
- Continuously improved culinary skills through ongoing practice, research, and professional development opportunities.
- Collaborated with team members to accurately fulfill complex orders within tight timeframes.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Education
High School Diploma -
Cypress Creek High School
1101 Bear Crossing 05-2023
Skills
- Multitasking proficiency
- Effective time management
- Team player mentality
- Exceptional communication
- Professional appearance
- Server support
- Guest relations
- Reservations
- Table assignment coordination
- Order accuracy
- Workflow optimization
- Food allergy awareness
- Hospitality and accommodation
- Strong interpersonal skills
- Phone etiquette
- POS software
- Customer service expertise
- Flexible and adaptable
- Positive and professional
- Wine pairings
- Upselling
- Guest engagement
Certification
- Certified hostess trainer, takeout server trainer, longhorn steakhouse - 4 years
Timeline
Host
Longhorn Steakhouse
09.2022 - Current
Take-Out Server
Longhorn Steakhouse
09.2022 - Current
Food Runner
Longhorn Steakhouse
09.2022 - Current
Host Trainer
Longhorn Steakhouse
09.2022 - Current
Silverware Roller
Longhorn Steakhouse
09.2022 - Current
Line Cook
Sea World
04.2021 - 09.2021
High School Diploma -
Cypress Creek High School
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