Aja Vaughn
Clovis,CA
Summary
Experienced Shift Leader, bringing dedication, superior work ethic, hard-work & reliableness, with excellent leadership & organizational skills, successful at managing multiple duties/priorities with a positive attitude & customer satisfactory. Ready to help the team achieve company goals & move up to a higher position to further my skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Entrepreneur
Teeth Whitening Tech
11.2020 - Current
- Complete consultations with clients for treatment plan
- Performed teeth whitening procedure
- Educated clients on how to upkeep oral maintenance
- Trained future Teeth Whitening Techs on how to become their own boss & start their Teeth Whitening Business journey
Lead Digital Trainer
Walmart
08.2021 - 12.2022
- Managed 40 employees
- Trained new hires on correct procedures for all areas of operations
- Observed new team members during work shift to provide feedback and guidance in improving performance.
- Kept track of product inventory
- Ensured customers were receiving their purchased items at great quality & on-time
- Customer satisfactory focus
Home Technician
Asurion
03.2020 - 08.2021
- Delivered wireless devices throughout San Joaquin County
- Drove 100+ miles out to assist customers with setting up & installing their devices
- Assisted customers who requested no-contact service over the phone, guiding them through certain steps on how to activate their device
Customer Service Representative
Alorica
10.2018 - 03.2020
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Broke down & explained customers bill in a professional manner
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Server
Buffalo Wild Wings
01.2018 - 10.2018
- Greet guests and make them feel welcomed in a timely manner
- Provide information on new deals
- Attempt to up-sell food, beverage items and deals and provide add-on information
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Running food and checking back with the guests to help fulfill their needs
- Ensuring our guests had an above average experience at our restaurant
Team Lead
Applebee's
02.2017 - 01.2018
- Greet guests and make them feel welcomed in a timely manner
- Provide information on new deals
- Trained new team members by relaying information on company procedures and safety requirements
- Supervised team members to confirm compliance with set procedures and quality requirements
- Attempt to up-sell food, beverage items and deals and provide add-on information
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Running food and checking back with the guests to help fulfill their needs
- Ensuring our guests had an above average experience at our restaurant
Captain
MOD Pizza
06.2015 - 02.2017
- Greet guests and make them feel welcomed in a timely manner
- Trained new team members by relaying information on company procedures and safety requirements
- Supervised team members to confirm compliance with set procedures and quality requirements
- Supervised shift ensuring everyone stays on task
- Ensure only the highest quality products are being served
- Ensuring our guests had an above average experience at our restaurant
- Ensure restaurant is always kept clean and organized, both FOH as well as BOH areas
- Check with guests to ensure satisfaction with food and service
- Ensure produce, roma and drink orders are accurate and timely placed to supplier
Team Lead
Burger King
01.2013 - 06.2015
- Greet guests and make them feel welcomed in a timely manner
- Provide information on new deals and discounts
- Trained new team members by relaying information on company procedures and safety requirements
- Supervised team members to confirm compliance with set procedures and quality requirements
- Attempt to up-sell deals and provide add-on information
- Prepare and pack food according to Burger King’s policies and procedures
- Ensure that all food and drinks are handed it out correctly
- Attempt to up-sell food, beverage items and deals and provide add-on information
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Handout proper change to customers
- Clean and sanitize customer sitting areas and counters
Education
High school diploma -
Monterey High School
Monterey, CA06.2014
Skills
- Manager/Shift Lead Expertise
- Natural Leader
- Fast Learner
- Customer Focused
- Problem Solver
- Organized
- Reliable
- Dedicated
- Team Oriented
- Cash Handling
- Food Preparation and Safety
- Inventory Records
Certification
- Certified Teeth Whitening Tech
Hobbies
- Professional Gamer
- Custom Rug Maker
- Music Producer
Timeline
Lead Digital Trainer
Walmart
08.2021 - 12.2022
Entrepreneur
Teeth Whitening Tech
11.2020 - Current
Home Technician
Asurion
03.2020 - 08.2021
Customer Service Representative
Alorica
10.2018 - 03.2020
Server
Buffalo Wild Wings
01.2018 - 10.2018
Team Lead
Applebee's
02.2017 - 01.2018
Captain
MOD Pizza
06.2015 - 02.2017
Team Lead
Burger King
01.2013 - 06.2015
High school diploma -
Monterey High School
- Certified Teeth Whitening Tech
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