Aja Walker
West Chester,PA
Summary
I am consistent, hard-working, and highly motivated General Manager offering more than 12 years in the hospitality industry. I enjoy working with the public. I feel it is crucial to demonstrate the importance of my job duties and expectations. I am looking to improve my position in the workforce and expand my knowledge and skills. I am also looking to establish a long term employment in a friendly environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Courtyard by Marriott
Malvern , PA
08.2022 - Current
- Forecasted customer demand to set prices or credit terms for goods or services.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Formed and sustained strategic relationships with clients.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Delegated work to staff, setting priorities and goals.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Took advantage of discount opportunities by paying vendors within payment terms.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Managed weekly payroll duties and submitted data to payroll contractor.
- Maintained accurate records of all payroll transactions.
- Processed new employee paperwork and entered information into payroll system.
- Enforced payroll-related policies, procedures and regulations to adhere to changing company and governmental standards.
- Established quality assurance standards for each department to ensure high levels of service delivery.
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
- Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
- Monitored staffing levels to ensure adequate coverage at all times while controlling labor costs.
Assistant General Manager
Homewood Suites by Hilton
Malvern, PA
01.2020 - 04.2022
- Managed multiple departments such as Food and Beverage, Front Office, Housekeeping, Maintenance and Lost and Found
- Processed Payroll for all hourly employees via Hotel Effectiveness
- Managing accounts payable on a weekly basis, processing bank deposits
- Manage daily sales calls and create SRPs
- Helped DOS handle group blocks and negotiated rates for all special events weddings, sports teams & parties
- Processed and coded all hotel's invoices via Broadvine
- Ordered supplies via Cintas, HD supply, USfoods, Office depot, Guest Supply, and Vistar.
Front Office Manager
Homewood Suites by Hilton
Malvern, PA
06.2019 - 01.2020
- Created incentive programs to increase service scores and Hilton Honors enrollments
- Compute bills, collect MOP, Handle cash following Hilton cash procedure policy
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions
- Responding to all hotel related feedback via social media and Medallia.
Service and Sales Coordinator
Homewood Suites by Hilton
Malvern, PA
02.2019 - 06.2019
- Contacting leads to contract meetings/ room blocks
- Visiting clients as well as local businesses to promote hotel
- Responding to all hotel related feedback via social media and Medallia
- Assisted in supervising daily shifts, ensuring all team members adhere to standard operating procedures.
Front Office Supervisor/Manager on Duty
Marriott International, Inc.
Conshohocken, PA
05.2017 - 02.2019
- Scheduling based on occupancy
- Assisted in supervising daily shifts, ensuring all team members adhere to standard operating procedures
- Coached, Trained, Interviewed team members.
Front Office Supervisor
Doubletree by Hilton
King of Prussia, PA
11.2015 - 12.2018
- Assist with Payroll using ADP system
- Increased hotel member enrollments by 30%
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
Lead Front Desk Agent
Doubletree by Hilton
King of Prussia, PA
01.2013 - 01.2015
- Register guests and assign rooms
- Ensure outstanding customer care at all times
- Assisted in supervising daily shifts, ensuring all team members adhere to standard operating procedures.
Education
High School Diploma -
Samuel Fels
Philadelphia, PA06-2010
Skills
- Time Management
- Communication
- Organization
- Problem Solving
- Teamwork
- Quick Learner
- Reliable
- Resourceful
- Patient
- Customer Service
- Prioritization
- Leadership
- Self Motivated
- Proactive
- Proficient in Onq pos system
- Proficient in Fosse Pos system
Personal Information
Willing To Relocate: Anywhere
Certification
- RAMP Certified
- ServSafe food handler
- ServSafe Manager
- CPR certified
Accomplishments
- 3 letters of appreciation sent by Chris Nassetta of Hilton Hotels
Affiliations
- Habitat for Humanities participant
References
References available upon request.
Timeline
General Manager
Courtyard by Marriott
08.2022 - Current
Assistant General Manager
Homewood Suites by Hilton
01.2020 - 04.2022
Front Office Manager
Homewood Suites by Hilton
06.2019 - 01.2020
Service and Sales Coordinator
Homewood Suites by Hilton
02.2019 - 06.2019
Front Office Supervisor/Manager on Duty
Marriott International, Inc.
05.2017 - 02.2019
Front Office Supervisor
Doubletree by Hilton
11.2015 - 12.2018
Lead Front Desk Agent
Doubletree by Hilton
01.2013 - 01.2015
High School Diploma -
Samuel Fels