AJA’ WASHINGTON
Houston,TX
Summary
Dynamic and detail-oriented team member with a strong background in digital sales, product operations, and team development. Proven ability to drive results through guest experience excellence, operational efficiency, and product knowledge. Achieving top sales on Team Flatirons ($40,193) and leading AOV at $227 in Q1, surpassing GSI averages. Demonstrated commitment to accuracy and process by achieving an 86% QAR average in Digital Sales, including a perfect 100% score. Experienced in training and supporting 10+ team members in Expeditor functions and visual merchandising standards, while fostering collaboration and consistency in high-volume environments. Former Product Operations Lead and Master Personal Training Director, bringing a leadership mindset and a deep commitment to inclusion, growth, and cross-functional partnership. Actively contributes to a positive and inclusive team culture aligned with lululemon’s IDEA values.
Overview
8
8
years of professional experience
Work History
Digital Educator
Lululemon
09.2024 - Current
- Delivers world-class guest experience having a vital connection to customers across North America to over 10k customers across four channels (phone, live-chat, email, and text)
- Resolve guest concerns and inquiries through connection and empathy
- Achieve quality guest interactions, adherence to schedule, and efficiency targets
- Maintain a high level of knowledge on lululemon policies, procedures, and product education
- Multi-task while efficiently navigating through several programs, which includes placing orders, setting up returns, communicating programs, and troubleshooting to support a growing ecommerce business
- Participate in ongoing career pathway developments and performance conversations to develop skills that support job performance
- Actively contribute to an inclusive work environment through Inclusion, Diversity, Equity, & Action (IDEA) initiatives and priorities.
- Address team member performance and support ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences
- Operate within various remote work technologies, ensuring seamless service delivery in a virtual setting
- Proactively increasing knowledge on new systems and tools to enhance support capabilities and customer experience
Product Operations Lead / Expeditor
Lululemon
10.2022 - 09.2024
- Maintain a high level of knowledge on lululemon policies, procedures, and product education
- Proactively plan, prioritize, manage, and lead inventory while engaging team members to follow processes and accuracy activities within standard operating procedures (SOPs).
- Monitor product levels and communicate findings to support sell-through strategy and optimal product availability for guests
- Review and interpret daily business data and metrics to inform actions, i.e., analyzing product sell-through data to provide recommendations to store leadership regarding product focus or, for outlets, pricing.
- Developed 10+ team members in key Expeditor responsibilities, contributing to streamlined product flow, accurate inventory processing, and elevated operational execution.
- Address team member performance and support ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences
Educator
Lululemon
04.2022 - 10.2022
- Leveraged in-depth product expertise and personal experience to deliver outstanding service and education during each guest interaction.
- Delivered exceptional first impressions to create a welcoming environment for new, returning, and prospective guests.
- Resolved guest concerns efficiently and effectively, ensuring high levels of satisfaction and repeat business.
Master Personal Training Director
LA FITNESS
01.2018 - Current
- Leverages excellent verbal and written communication skills to provide clear and concise information to customers.
- Delivers high-quality customer support, resolving inquiries and issues with professionalism and efficiency.
- Oversee sales and ensuring success of personal training programs while meeting sales goals; achieving sales targets
- Customize workout routines and developing monthly Personal Training programs to assist with reaching clients goals
- Head Trainer: collaborate with all trainers on a weekly basis to assist them with their clientele including increasing client retention
- Customer Services Concierge addressing customer inquiries which includes scheduling and updating billing
- Team Builder: recruit, interview, train, and team development
Education
Associate Degree - Business Administration
Lone Star College System
Tomball, TX07.2024
Skills
- Teacher- Collaborate with team members to ensure optimal guest experience while adhering to Guest Support policies and procedures
- Exceptional Leadership Skills- Lead shadow sessions with peers and offer support to peers struggling!
- Excellent communication and interpersonal skills (verbal and written)
- Problem Solver- Proactively planned, prioritized, and led inventory operations while engaging team members in SOP-driven accuracy processes Improving efficiency and supporting stronger sales performance
- Attention to Detail- Ensured a seamless and personalized guest experience by anticipating needs, staying grounded in SOPs, and maintaining strong product and policy knowledge to drive trust and satisfaction
- Pioneer/Optimizer- Achieved highest sales on Team Flatirons in Q1, generating $40,193 in revenue and leading with the highest average order value (AOV) of $227—surpassing the GSI average of $182
Timeline
Digital Educator
Lululemon
09.2024 - Current
Product Operations Lead / Expeditor
Lululemon
10.2022 - 09.2024
Educator
Lululemon
04.2022 - 10.2022
Master Personal Training Director
LA FITNESS
01.2018 - Current
Associate Degree - Business Administration
Lone Star College System
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