Aja Worthey
Rio Rancho,United States
Summary
Experienced and dedicated professional dedicated to helping patients achieve their full potential in society. Possessing excellent social and interpersonal communication skills, I create a comfortable and relaxing environment for patients. Expertise in coaching special needs individuals empowers them to achieve greater independence and confidence. Organized and dependable, I excel at managing multiple priorities while maintaining a positive attitude. Always willing to take on additional responsibilities to contribute to the team's success.
Overview
10
10
years of professional experience
Work History
Behavior Technician
Icarus Behavior Health
03.2024 - Current
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
- Enhanced client progress by implementing individualized behavior intervention plans.
Medicaid Eligibility Specialist
Teksystems
10.2023 - 03.2024
- Assisted clients with completion of applications and paperwork.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Maintained strict confidentiality of applicant information, adhering to all applicable privacy laws and regulations.
- Improved client understanding and satisfaction with detailed explanations of eligibility requirements.
Certified Medical Assistant
GUADALUPE PSYCHIATRIC AND MENTAL HEALTH SERVICES
10.2022 - 04.2023
- Collected histories, vitals and current complaints via patient interviews
- Documented vital signs and health history for patients in clinic and hospital environments
- Performed clerical duties, such as word processing, data entry, answering phones
- Welcomed patients and inquired about wellbeing since last treatment.
Student Intern
Ribera Healthcare Cinic
05.2022 - 07.2022
- Reported back to instructor to receive day-to-day tasks and responsibilities
- Gained operational knowledge and supported departmental needs
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement
- Performed administrative duties and staff support tasks.
Agent
NTT DATA
01.2021 - 08.2021
- Managed computer-based platform with multiple applications to maintain effective communication with customers
- Handled inbound customer chat conversations from various websites
- Resolved caller issues quickly and thoroughly.
Call Center Representative
Alorica
02.2015 - 09.2016
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
- Determined root causes of issues and solved diverse problems to improve business operations and management.
Education
No Degree - Coding And Billing
Phlebotomy Career Training
Albuquerque, New Mexico08.2024
No Degree - Medical Assisting
Pima Medical Institute
Albuquerque, NM05.2022
Skills
- Organizational Skills
- Ensuring Customer Satisfaction
- Electronic Medical Records
- Medical Histories and Vital Statistics
- Rapid Strep Testing
- Medical Billing and Coding
- Documentation skills
- Reliable team player
- Customer Service
Timeline
Behavior Technician
Icarus Behavior Health
03.2024 - Current
Medicaid Eligibility Specialist
Teksystems
10.2023 - 03.2024
Certified Medical Assistant
GUADALUPE PSYCHIATRIC AND MENTAL HEALTH SERVICES
10.2022 - 04.2023
Student Intern
Ribera Healthcare Cinic
05.2022 - 07.2022
Agent
NTT DATA
01.2021 - 08.2021
Call Center Representative
Alorica
02.2015 - 09.2016
No Degree - Coding And Billing
Phlebotomy Career Training
No Degree - Medical Assisting
Pima Medical Institute
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