Ajaa Campbell
Summary
Data management professional with proven track record in data entry, validation, and database management. Adept at maintaining accuracy and efficiency, ensuring data integrity, and supporting team objectives. Strong collaborator who adapts to changing needs and consistently delivers reliable results. Skilled in data analysis, spreadsheet software, and document management systems
Overview
9
9
years of professional experience
Work History
Data Entry Administrator
LEXISNEXIS, Dispute & Resolution
08.2025 - Current
- Managed and maintained accurate data entry for dispute resolution cases.
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Demonstrated strong multitasking abilities by juggling numerous tasks simultaneously without sacrificing quality or accuracy.
- Optimized existing spreadsheets for better tracking and analysis of entered data.
Sr Customer Care Navigator
United Healthcare
05.2019 - 10.2025
- Coordinated patient care plans with multidisciplinary teams to enhance service delivery.
- Facilitated access to healthcare resources and community services for patients and families.
- Expert in utilizing data analytics to pinpoint customer trends enhancing proactive engagement and retention strategies.
- Streamlined communication between providers and patients, improving satisfaction and engagement.
- Consistently maintained confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
Sr Chat Support Representative
OpenTable
02.2021 - 04.2024
- Resolved customer inquiries through live chat, ensuring clear communication and prompt assistance.
- Provided technical support for software-related issues, enhancing user experience and satisfaction.
- Collaborated with team members to streamline response times and improve service efficiency.
- Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
Senior Client Service Associate
Wells Fargo
01.2017 - 04.2019
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Educated clients on banking products and services to enhance their financial literacy.
- Managed complex customer interactions, maintaining professionalism under pressure to ensure resolution success.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
Education
Highschool Diploma -
Patrick Henry high school
Roanoke05-2015
Skills
- Project management expertise
- Quality control measures
- Data validation techniques
- Data analysis techniques
- Fast typing speed
- Accuracy and attention to detail
- Research and data collection
- Data management
- Accuracy and precision
- Time management
- Active listening
- Goal setting
LANGUAGES
ENGLISH Advanced
Timeline
Data Entry Administrator
LEXISNEXIS, Dispute & Resolution
08.2025 - Current
Sr Chat Support Representative
OpenTable
02.2021 - 04.2024
Sr Customer Care Navigator
United Healthcare
05.2019 - 10.2025
Senior Client Service Associate
Wells Fargo
01.2017 - 04.2019
Highschool Diploma -
Patrick Henry high school