Alyssa Jacques
Technical Project Manager
Hermantown,MN
Summary
Tech-savvy Implementation Project Manager with 3.5 years of hands-on experience gathering requirements and verifying completed hardware and software deployments within budget and schedule. Expertise in IT project management, agile development and business analysis. Forward-thinking professional recognized for meeting project deliverables by merging customer and user needs with business requirements, budgetary restrictions and logistical considerations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Implementation Project Manager
Revinate
07.2022 - Current
- Delivered high-quality documentation such as user guides, training materials, and technical specifications for each implemented solution.
- Direct communication and project management with internal and external customers.
- Cross-trained existing employees to maximize team agility and performance.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Managed stakeholder expectations through clear communication of goals, objectives, and timelines.
Customer Education Specialist
Revinate
01.2021 - 07.2022
- Developed strong client relationships through consistent communication and attentive service.
- Developed customized training materials for diverse audiences, enabling efficient learning of software applications.
- Prepared and delivered instructor-led training sessions for virtual product suite.
- Adapted training style to meet the unique needs of various learning styles, fostering a positive learning environment.
- Consulted with users to determine hardware, software and system functionality specifications.
- Conducted virtual and in-person trainings for geographically dispersed participants, expanding access to essential knowledge resources.
Mortgage Loan Originator
North Shore Federal Credit Union
02.2019 - 01.2020
- Managed a pipeline of mortgage applications, prioritizing tasks to ensure timely closings and meet clients'' needs.
- Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
- Provided exceptional customer service throughout the entire loan process from initial consultation to closing day.
- Collaborated with underwriters, processors, and other team members to resolve issues, ensuring smooth transactions for all parties involved.
- Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
Education Industry Partnership Coordinator
Lake Superior College
11.2017 - 11.2018
- Collaborated closely with legal department to ensure all contractual agreements met compliance standards.
- Served as a liaison between internal teams and partners, facilitating successful cooperation on joint projects.
- Fostered a positive work environment that encouraged open communication amongst team members involved in partnerships.
- Identified potential partners through thorough market research and networking events, resulting in new business opportunities.
Executive Administrative Assistant
PureDriven
01.2017 - 11.2017
- Scheduled appointments and handled calenders for senior leadership.
- Coordinated staff training programs, improving overall efficiency within the company through skill development.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
Marketing & Events Coordinator
J&B Group
05.2015 - 01.2017
- Developed creative concepts for memorable events that drove increased brand recognition and customer loyalty.
- Enhanced brand visibility by coordinating and executing high-impact marketing events.
- Coordinated schedules and timelines for events.
- Trained and supervised event staff to complete tasks on time.
- Coordinated travel and accommodations for event attendees.
Education
Master of Arts - Educational Leadership
Saint Mary’s University of Minnesota
Winona, MN01.2017
BBA - Organizational Management
University of Minnesota
Duluth, MN12.2013
Skills
- Project Management
- Course Development
- Staff Training and Development
- Customer Relationship Management (CRM)
- Verbal and written communication
- Cross-Functional Teamwork
- Staff Development
- Marketing
- Expectation setting
Areas of emphasis
- Leadership
- Collaboration & Networking
- Project Management
- Public Relations
- Communication
- Customer Service
- Problem Solving
- Social Media
- Marketing
- Training & Education
- Risk Assessment
- Budgeting
- Banking & Lending Practices
- American Sign Language
Languages
English
Native or Bilingual
American Sign Language
Full Professional
Certification
- Certified TTI Insights Trainer
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementFlexible work hoursPersonal development programsHealthcare benefitsPaid time offPaid sick leave401k matchWork-life balanceTeam Building / Company RetreatsSoftware
Salesforce
Asana
Google Suite
Microsoft Suite
Slack
SaaS
Interests
Family
Reading
Outdoors
Cooking
Acts of Service
Timeline
Technical Implementation Project Manager
Revinate
07.2022 - Current
Customer Education Specialist
Revinate
01.2021 - 07.2022
Mortgage Loan Originator
North Shore Federal Credit Union
02.2019 - 01.2020
Education Industry Partnership Coordinator
Lake Superior College
11.2017 - 11.2018
Executive Administrative Assistant
PureDriven
01.2017 - 11.2017
Marketing & Events Coordinator
J&B Group
05.2015 - 01.2017
Master of Arts - Educational Leadership
Saint Mary’s University of Minnesota
BBA - Organizational Management
University of Minnesota
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