A. Jade Smith

Lead the strategic vision of a uniquely positioned multi-brand boutique within an XXL setting, while curating an elevated client experience.

• Honor client loyalty while preserving the legacy of the House of CHANEL through meaningful engagements and curated hospitality.
• Empower teams with a clear and compelling strategy for productive, revenue-driven client outreach.
• Enhance visual merchandising excellence with organized, and inspiring animations.
• Champion operational excellence by maintaining high standards of compliance, structure, and efficiency across three boutique facilities within the department store environment.
• Oversee profit and loss performance, strategically managing budgets to ensure sustainable financial outcomes, and long-term business health.
  

Lead and inspire a boutique team with a client-focused vision that builds relationships, aligns sales performance, and elevates the brand image.

• Build loyalty and protect the heritage of the house through engaging, hosting and entertaining our growing client base.
• Build strong rapport with merchant and vendor partners to curate a rich product matrix tailored for the SoHo market.
• Elevate operational standards to maintain compliance, structure and efficiency for two facilities with the boutique environment.
• Manage profit & loss margins and strategize an achievable budget allowance.

Responsible for supporting the Beverly Hills Boutique Director and team to deliver a client-first experience within the boutique, as well as securing cross-functional product specific to the XXL client.

• Establish a client-first culture and team by strategically planning and identifying customer experience priorities.
• Strengthened client engagement in an increasingly competitive market by leveraging client and sales data, including VOC feedback, to forecast needs, guide business strategy, and define goals.
• Partner with the Boutique Director to successfully implement Boutique Evolution.
• Partner with merchandising team to select, book and analyze accessories product curated for the Beverly Hills boutique.

Manage all aspects of the West Coast Elie Tahari Retail, Outlet and Wholesale channels.

• Recruit, manage, and develop a collaborative environment between corporate teams and the store.
• Facilitated detailed education seminars with seasonal product knowledge information.
• Manage the budget for payroll, capital improvements, and training costs.
• Define and direct the visual merchandising specialist with nationwide animations.
• Implement payroll planning based on volume, square footage, and basic coverage needs.

Managed all aspects of a 10-store district with over $15 million in annual sales.

• Spearheaded the opening of ten, Vince Camuto boutiques across the Western region of America including hiring, developing and training new team members for the front and back of house.
• Managed P&L, Payroll, Loss Prevention for an annual volume of $15 million.
• Created a collaborative environment between corporate teams and stores
• Assisted company Vice-President in forecasting, market-sales, headcount, salary plans and expenses.
• Implemented effective HR policies to ensure all practices are in compliance with labor and employment regulations. California employee point person.

Guided 500+ sales and support employees to generate over $70 million in sales volume in a Full-Line Department Store.

• Managed 50 Department Managers at one of the highest performing stores within the company.
• Successfully Promoted Department Managers into Regional Managers.
• Store recognized for the most positive customer feedback throughout the region.
• Partnered with Regional Director to develop, recruit and design sales strategy for new-hires.
• Developed brand events to unite the surrounding community with the Roosevelt Field store.