Experienced Office Manager with 8 years in working in customer facing roles. 2+ years of experience assisting high-net worth clients, reserving travel and maintaining seamless schedules. Maintained a budget planning company events. Successfully manages high-volume workloads in rapidly changing environments.
Hi, I’m
Ajah Batts
Washington,DC
Summary
Overview
5
years of professional experience
Work History
Rinaldi Dental Arts
Office Manager
08.2022 - Current
Job overview
- Cosmetic dentist office specializing in veneers and full mouth rehabilitation, dedicated to crafting personalized, natural-looking smiles
- Maintains the 82% conversion rate by presenting 5 figure treatment plans to perspective patients
- Follow up with patients who haven't started treatment to exceed monthly sales targets by 15%
- Retains current client information and concerns in the CRM to ensure the entire team has fluid communication
- Serves as the main point of contact for all new and existing patients ensuring all their needs are met in a timely manner
- Led the implementation of presenting clients with various finance options to ensure all patients have necessary funding to start treatment
- Generate monthly AR reports to maintain 100% collections
- Managed daily schedules to ensure timely patient treatment, achieving a 95% on-time rate, reflecting strong organizational and time-management skills.
- Organized travel arrangements for high network patients by researching cost-effective options while accommodating individual preferences.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
ClearChoice Dental Implant Centers
Dental Assistant
05.2021 - 08.2022
Job overview
- Trusted provider of advanced dental implant solutions
- Collaborated with Patient Education Coordinators to maintain a low cancellation rate of less than 10%, showcasing effective teamwork and a commitment to maintaining operational efficiency
- This reflects an ability to work collaboratively in a team, a key aspect in managing benefits at a large scale
- Effectively communicated treatment timelines to patients, reducing front desk calls by 17%
- This highlights strong verbal communication skills and an ability to convey complex information clearly, essential for explaining benefits plans and procedures
- Reviewed pre-op and post-op instructions with patients, enhancing clarity and customer satisfaction by 32%
- Demonstrates an aptitude for ensuring understanding and engagement, critical in benefits education and support
- Managed the retrieval, organization, and filing of patient pre-treatment records, alleviating administrative burdens
- This reflects strong organizational skills and an understanding of the importance of accurate record-keeping, relevant in benefits administration and compliance.
Champion Smiles Orthodontics
Treatment Coordinator
10.2018 - 05.2021
Job overview
- Specializing in creating confident smiles through expert orthodontic care
- Cultivated and maintained productive relationships with referring doctors, demonstrating strong stakeholder management skills
- Utilized written communication effectively to update on patient progress, showcasing proficiency in professional correspondence
- Achieved an exceptional increase in monthly production and conversion rates by over 300%, indicating a strong ability to exceed set targets and contribute to organizational growth
- Built strong rapport with patients through active listening and empathy, enhancing their trust in the practice
- This skill is vital in managing sensitive information and interpersonal interactions in a benefit's management role
- Efficiently managed and coordinated schedules for 2 doctors and 5 assistants, ensuring seamless operations
- Demonstrated expertise in resource and time management, critical for managing complex benefits programs and ensuring timely delivery of services.
Education
University of Maryland Global Campus
Bachelor's of Science in Marketing (BS) from Finance
University Overview
- [Number] GPA
Skills
- Excellent Verbal and Written Communication
- Microsoft Office Suite
- Business Development
- Management
- Sales
- Data Entry
- Administrative Support
- Operations Management
- Customer Service
- Policy Development
- Employee Training
- Scheduling
- Event Coordination
- Financial Reporting
Personal Information
Personal Information
Title: Office ManagerTimeline
Office Manager
Rinaldi Dental Arts
08.2022 - Current
Dental Assistant
ClearChoice Dental Implant Centers
05.2021 - 08.2022
Treatment Coordinator
Champion Smiles Orthodontics
10.2018 - 05.2021
University of Maryland Global Campus
Bachelor's of Science in Marketing (BS) from Finance