Patient-focused coordinator equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Ajah Dela Vega
Tracy,California
Summary
Overview
9
years of professional experience
Work History
UCSF Medical CenterSan Francisco, CA
Clinical Practice Coordinator
10.2016 - 07.2022
Job overview
- Participated in quality improvement initiatives to ensure compliance with regulatory standards.
- Ensured that all necessary forms were completed accurately and timely.
- Reviewed invoices for accuracy prior to payment processing.
- Verified insurance benefits for patients prior to their appointment date.
- Updated patient information as needed in practice management software.
- Assisted with preparing reports related to billing activities or other administrative tasks.
- Developed processes to streamline workflow within the practice.
- Monitored lab results for accuracy and completeness before releasing them to physicians or other healthcare providers.
- Tracked patient referrals from outside sources ensuring they are processed according to established protocols.
- Adhered to HIPAA regulations while handling protected health information.
- Responsible for maintaining up-to-date knowledge of changes in coding guidelines or regulations impacting billing procedures.
- Created and implemented policies and procedures for effective practice management.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Managed patient scheduling, verifying insurance coverage and providing detailed instructions on necessary paperwork.
- Coordinated medical records between internal departments and external providers.
- Conducted financial counseling to ensure patients were aware of the cost of services prior to treatment.
- Maintained accurate patient information in electronic health records system.
- Provided customer service for both in-person and telephone inquiries from patients, families, and other healthcare professionals.
- Facilitated communication between physicians, nurses, front office staff, and other clinical personnel regarding patient needs and care plans.
- Assisted with daily operations such as opening and closing the clinic, managing inventory levels, ordering supplies.
Niketown San FranciscoSan Francisco, CA
Sales Associate
08.2013 - 10.2016
Job overview
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Upsold additional items based on customer interests and needs.
Education
San Francisco State UniversitySan Francisco, CA
Bachelor of Science from Biology
05.2016
University Overview
Awarded Academic Competitiveness Grant (ACGP) and made the Dean's list every semester at San Francisco State University
- Academic Competitiveness Grant Recipient
- 2011-2016 - Dean's List
Skills
- Multidisciplinary Team Collaboration
- Process Improvements
- Unit Administration
- Managing Patient Cases
- HIPAA Compliant
- Patient Flow Coordination
- Improving Clinical Quality Outcomes
- Infection Control
- Records Management
- Clinical Instruction
- Clinical Documentation
- Medical Records Management
- Care Quality Assessments
- HIPAA
- Patient Relations
- Staff Scheduling
- Patient Relationship Management
- Administrative Assistance
- Patient Care
- Clinical Quality Improvement
- Patient Records Administration
- Patient Health Education
Additional Information
Additional Information
- Phi Gamma Chi Alumnus. "We are dedicated to improving the roles of all women in American society. With professional goals, Phi Gamma Chi's primary focus is to form a communication network that will serve as a valuable resource to other aspiring women."
- Computer Proficient in Microsoft Word, Excel, and Powerpoint.
- Former President of RHSA Environmental Science club in Long Beach, CA
- Avid contemporary dancer and runner.
References
References
- Nichole Coleman, NColeman@sfsu.edu, Previous Organic Chemistry Professor (Ph.d)
- Todd Roberts, TJRoberts12@msn.com, Previous Professor (Ph.d)
- Kathleen Chan, kathleen.Chan@ucsf.edu, Supervisor at UCSF
Timeline
Clinical Practice Coordinator
UCSF Medical Center
10.2016 - 07.2022
Sales Associate
Niketown San Francisco
08.2013 - 10.2016
San Francisco State University
Bachelor of Science from Biology