Hi, I’m
Ajah Jones Coleman
Philadelphia,PA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the business industry . Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
years of professional experience
Work History
Ajah’s Artistries LLCPhiladelphia, PA
Event Planner / CEO
01.2017 - Current
Job overview
- Hired, trained and supervised volunteers and support staff required for events.
- Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Daily Dove CarePhiladelphia, PA
Home Health Aide
01.2021 - 09.2023
Job overview
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Accompanied clients to doctors' offices or on other trips outside home.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Assisted with client personal care needs to foster independence and well-being.
Thomas Jefferson & UniversityPhiladelphia, PA
Environmental Services
07.2022 - 08.2023
Job overview
- Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
- Emptied trash receptacles and disposed of waste materials properly.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Kept business entrances clean, tidy and professional in appearance.
- Kept storage areas organized and free of clutter by disposing of unused items appropriately.
AmazonPhiladelphia, PA
Delivery Driver
11.2020 - 05.2021
Job overview
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Assisted warehouse personnel in packing orders when necessary.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Reviewed delivery documents and orders and reported errors to supervisor.
Crozer hospital/Allied Universal Security ServicesChester, PA
Security Officer
06.2018 - 07.2019
Job overview
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Investigated reported incidents to protect company assets.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
The fresh grocerPhiladelphia, PA
Cashier
11.2016 - 04.2018
Job overview
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customers' questions and provided information on store procedures or policies.
Contemporary Services Corporation.Philadelphia, PA
Security Officer
09.2016 - 03.2018
Job overview
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Monitored premises and recorded activity in daily officer reports.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Reported safety hazards for remediation response.
Corporate Call Center Inc.Blue Bell, PA
Customer Service Representative
06.2014 - 05.2016
Job overview
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
South Philadelphia High SchoolPhiladelphia, PA
High School Diploma
06-2016
University of PhoenixTempe, AZ
Some College (No Degree) from Business Management
Skills
- Event Planning
- Social Media Management
- Expense Tracking
- Strategic Planning
- Social Media Marketing
- Vendor Relations
- Time Management
Accomplishments
- JEVS Customer Service Training, Philadelphia PA Certified Customer Service Representative 2019
References
References available upon request.
Timeline
Environmental Services
Thomas Jefferson & University
07.2022 - 08.2023
Home Health Aide
Daily Dove Care
01.2021 - 09.2023
Delivery Driver
Amazon
11.2020 - 05.2021
Security Officer
Crozer hospital/Allied Universal Security Services
06.2018 - 07.2019
Event Planner / CEO
Ajah’s Artistries LLC
01.2017 - Current
Cashier
The fresh grocer
11.2016 - 04.2018
Security Officer
Contemporary Services Corporation.
09.2016 - 03.2018
Customer Service Representative
Corporate Call Center Inc.
06.2014 - 05.2016
South Philadelphia High School
High School Diploma
University of Phoenix
Some College (No Degree) from Business Management
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