Ajah Thomas
Detroit
Summary
Driven and dependable professional, recognized for a strong work ethic, integrity, and commitment to excellence in every role. Known for showing up with consistency, maintaining professionalism under pressure, and treating every task—big or small—with equal care. Trusted to handle sensitive information with discretion, and to deliver results without supervision. Valued for clear communication, a respectful attitude, and a genuine dedication to helping others, whether supporting clients, coworkers, or customers. Passionate about growth, accountability, and being someone others can rely on.
Overview
9
9
years of professional experience
Work History
Independent Delivery Contractor
Uber, Uber Eats, Doordash & Instacart
Detroit
05.2019 - Current
- Delivered products safely within established time frames according to customer requirements.
- Navigated unfamiliar roads using maps and GPS systems for efficient routing.
- Ensured accurate order fulfillment prior to delivery or pickup.
- Resolved discrepancies or issues arising during delivery process.
- Assisted customers with loading and unloading merchandise as needed.
- Greeted customers upon arrival at designated destination points.
- Notified customers of delays to decrease calls to support.
- Adhered to all relevant laws and regulations while operating motor vehicle.
Temporary Recruiter
Phillis Charles Group
Southfield
11.2024 - 01.2025
- Provided ongoing support throughout the entire recruitment life cycle processes.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Maintained Applicant Tracking System records of all applicants.
- Collaborated with hiring managers to understand position requirements.
- Ensured compliance with applicable laws and regulations regarding recruitment activities.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Implemented diversity recruiting strategies to promote an inclusive workplace.
Collections Specialist
Regional Management
Greenville
03.2023 - 03.2024
- Notified customers regarding delinquent accounts to facilitate collection of outstanding amounts.
- Maintained professionalism and composure while providing exceptional service during challenging calls.
- Established repayment schedules based on customer financial situations to encourage debt resolution.
- Processed payments via phone and initiated recurring drafts for seamless transactions.
- Updated customer accounts with accurate contact information to ensure effective communication.
- Documented customer financial statuses and collection efforts for comprehensive record-keeping.
- Prepared necessary documentation for collection procedures and vehicle repossession activities.
- Collaborated with legal department on bankruptcy cases, managing proceedings and payments.
Account Manager
RTO National
Greenville
04.2022 - 03.2023
- Displayed strong telephone etiquette, effectively handling difficult calls
- Processed payments over phone and set up recurring drafts
- Negotiated credit extensions to assist customers in paying overdue accounts
- Located and monitored overdue accounts using billing system to begin collections process
- Recorded information about customers' financial status and collections status efforts
- Developed collection methods to achieve or exceed company financial goals
- Completed skip traces on customers failing respond to collection efforts
- Negotiated rates with customers and entered payments into accounting system.
Patient Care Coordinator
Wright & Filippis
Ferndale
10.2021 - 04.2022
- Scheduled evaluations and procedures for patients
- Communicated with patients to ensure quality of care and develop care plans
- Established strong work network by building professional relationships with physicians and fellow employees
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction
- Submitted various medication requests electronically
- Improved patient outcomes through value-added services
- Planned, integrated and maintained quality care systems and standards, which resulted in creating and improving medical protocols and guidelines
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions
- Explained policies, procedures and services to patients.
Collections Specialist
Global Lending Services
Greenville
03.2019 - 02.2020
- Notified customers of delinquent accounts with attempt to collect outstanding amounts
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals
- Processed payments over phone and set up recurring drafts
- Arranged for debt repayment and established repayment schedule based on customer finances
- Reviewed accounts to determine payment plan compliance
- Located and monitored overdue accounts using billing system to begin collections process
- Negotiated credit extensions to assist customers in paying overdue accounts
- Overcame objections by applying advanced training and persuasion techniques.
Sales Representative
Best Buy
Southfield
07.2016 - 12.2018
- Trained new team members in cash register operation, stock procedures and customer services
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Answered product questions with up-to-date knowledge of sales and promotions
- Increased purchase amounts by cross-selling with similar products
- Engaged customers in friendly, professional dialogue to determine needs
- Obtained signatures for financial documents and internal and external invoices
- Sold various products by explaining unique features and educating customers on proper application or usage
- Worked with fellow sales team members to achieve group targets
- Maintain and hit monthly goals and targets.
Education
General Studies -
Old Redford Academy
Detroit, MI06.2016
Skills
- Time management and multitasking
- Communication and conflict resolution
- Microsoft Office proficiency
- Patient relations and customer service
- Claims processing and insurance verification
- Filing and record keeping
- Delivery logistics and route planning
Timeline
Temporary Recruiter
Phillis Charles Group
11.2024 - 01.2025
Collections Specialist
Regional Management
03.2023 - 03.2024
Account Manager
RTO National
04.2022 - 03.2023
Patient Care Coordinator
Wright & Filippis
10.2021 - 04.2022
Independent Delivery Contractor
Uber, Uber Eats, Doordash & Instacart
05.2019 - Current
Collections Specialist
Global Lending Services
03.2019 - 02.2020
Sales Representative
Best Buy
07.2016 - 12.2018
General Studies -
Old Redford Academy
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