Ajah Williams

Process applications and policy transactions electronically through data entry for new and existing business.

Review and process applications and/or policy changes according to established guidelines.

Perform premium breakdowns and calculate rates based on selected coverages.

Prepare and type a variety of reports, endorsements, filings, and cancellation letters.

Maintain records of all applicants and confirm application is filled out properly with accurate data.

• Assisted over 75 customers daily by giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.
• Processed daily invoices and billed renewed invoices to clients and customers.
• Tracked and monitored customer delivery orders.
• Collected source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and entered data into customer service software.
• Trained new employees in customer service script recitation, conflict resolution, and data entry practices.
• Proficient in video conferencing platforms such as Zoom, Hangouts, and Skype, able to communicate with customers across a variety of channels.

• In a 24/7 and 365-days Call Center, leveraged customer service initiatives to ensure the delivery of an exceptional experience with the customer's needs first.
• Excelled in communication, troubleshooting, and complex technical problem solving.
• Researched data to identify trends within specific customer sectors.
• Supported Customer Program Managers and Call Center Supervisors daily to ensure a swift turn around in all customer inquiries and issues.
• Facilitated responses and resolved customer delivery issues effectively.
• Managed the escalated service concerns received from customers, employer contacts, and account managers.

• Promptly answered, screened, and processed medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.
• Provided information on programs, policies, and procedures.
• Collected and entered patient intake information into the appropriate medical service software system to initiate the transactions.
• Reviewed all patient information and submitted payment requests.
• Met Service standards in all categories on a monthly basis.
• Met the expectations of our internal and external customers in providing excellent service.