Ajai Hardy
Las Vegas,NV
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Imagination Station learning center
10.2022 - Current
- Teaching pre-k students Math, English and science
- Providing students with emotional and developmental tools they need to be successful in the future.
24/7 in touch call center- NIKE
10.2019 - 11.2021
- Maintained control of phone conversations, moving the customers politely along while maintaining a professional and pleasant level of customer service
- Answered inbound calls in a fast-paced environment
- Making out bound calls regarding follow up information
- Demonstrated the ability to find information in a quick and efficient manner
- Resolved product or service problems
- Placing individual and bulk orders though phone and Chat assistant
- Using various payment methods
- Providing Next level Technical support for Nike.com and the Nike app.
Tungland Corporation
03.2018 - 09.2019
- Assisting clients with daily living task such as brushing teeth, cleaning the home, bathing and grooming, cooking meals, going on outings etc
- Receptionist/ personal assistant, Answering phones, taking/ relaying messages, shopping, organizing, booking flights, Money management etc.
AGR group
04.2016 - 11.2017
- Placing outbound calls to customers to ensure excellent service
- Accurately processed purchases, transactions, and forms while following all policies and procedures effectively
- Greeted callers, screened and transferred calls in a professional polite manner, processed orders, and applications
- Responded and resolved inbound and outbound customer service inquiries and issues via telephone.
Education
College -
Las Vegas College
10.2024
High school diploma -
Clark County adult school
02.2018
Skills
- Highly energetic, detailed, and enthusiastic a quick learner with strong administrative and Customer service skills with the ability to anticipate needs and react quickly and effectively proven academic and professional achiever with good research and planning skills Excellent interpersonal and organizational skill with the ability to think creatively with exposure to diverse points of views
- Organized, detailed and a dependable team player with excellent verbal and written communication skills Works well under pressure Highly flexible and able to adjust to different situations Excellent Money manager and Money handling Skills Proficient in Microsoft Excel, Power point, Word, and Office Tech Support Specialist
- Curriculum Development
- Creative Problem Solving
- Collaborative Teaching
- Professional Development
- Special Education
- Lesson Planning
- Parent-Teacher Communication
- Classroom Management
Certification
- Licensed child care worker with nevada registry.
- CPR certified
Timeline
Imagination Station learning center
10.2022 - Current
24/7 in touch call center- NIKE
10.2019 - 11.2021
Tungland Corporation
03.2018 - 09.2019
AGR group
04.2016 - 11.2017
College -
Las Vegas College
High school diploma -
Clark County adult school