AJALIAH HINES
Oakland,CA
Summary
Performance-oriented and skilled Clerical professional methodical about managing administrative, promotional and customer service functions to support team and improve group productivity. Prioritize and multitask to handle every need with well-qualified assistance. Diligently pursue every chance to capture new business by monitoring properties, organizing lead data and maintaining efficient schedules.
Overview
4
4
years of professional experience
Work History
Security Concierge
Allied Universal Security Services
11.2024 - Current
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Issued access cards to authorized personnel to monitor access points.
- Wrote detailed reports of all security breaches and investigations.
- Investigated suspicious activities and persons to maintain security of premises.
Material Handler
FedEx
03.2024 - 09.2024
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Trained new employees on best practices for material handling, fostering skilled and knowledgeable team.
- Helped train new employees in safe practices and warehouse procedures.
Real Estate Assistant
Greystar
10.2023 - 03.2024
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Airport Passenger Service Agent
Covenant Transport
08.2022 - 01.2023
- Collaborated effectively with airline representatives to address passenger concerns or conflicts related to security measures promptly.
- Maintained compliance with TSA regulations, ensuring adherence to strict security protocols.
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
- Enhanced passenger satisfaction by efficiently managing check-in and boarding processes.
- Upheld strict compliance to security protocols while checking travel documents at departure gates to ensure passenger safety.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Escorted handicapped passengers from terminal to aircraft.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Production Line Worker
Tesla
06.2022 - 01.2023
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Followed instructions to make products in line with customer specifications.
- Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
- Exceeded production targets consistently through focused attention on task completion without compromising quality assurance measures.
Retail Store Manager
Shoe Palace
05.2021 - 06.2022
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Issued access cards to authorized personnel to monitor access points.
- Wrote detailed reports of all security breaches and investigations.
- Investigated suspicious activities and persons to maintain security of premises.
Skills
- Physical fitness
- Visitor screening
- Stress tolerance
- Surveillance monitoring
- Event security
- Professional appearance
- Incident reporting
- Building inspections
- Threat assessment
- Policy enforcement
- Access control management
- Alarm system management
Timeline
Security Concierge
Allied Universal Security Services
11.2024 - Current
Material Handler
FedEx
03.2024 - 09.2024
Real Estate Assistant
Greystar
10.2023 - 03.2024
Airport Passenger Service Agent
Covenant Transport
08.2022 - 01.2023
Production Line Worker
Tesla
06.2022 - 01.2023
Retail Store Manager
Shoe Palace
05.2021 - 06.2022