AJA M. REYNOLDS

• Skilled at working independently and collaboratively.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.

Responsible for the planning, leadership and day-to-day operational oversight of the Group Insurance Financial Operations area. This included driving tangible outcomes across multiple financial functions through the leadership and oversight of over 60 direct and indirect reports across four countries, responsible for billing, premium collections, compensation processing, financial monitoring & reporting for Group Insurance's $4.7 billion book of business.

Key Achievements:

• Leveraged professional networks and industry knowledge to strengthen client relationships.
• Implemented the successful transfer of financial processes to Prudential's third-party vendor in support of the enterprise-wide transformation of work initiative
• As a result of my leadership, we were able to provide training, documentation of current processes, the creation and implementation of new processes, and develop a positive partnership with our third-party vendor.

Responsible for maintaining a compliant operating environment for Group Insurance's (GI) Distribution organization through the mitigation of high priority risk and audit issues by leading project teams and overseeing the development of process documentation to address and close action plans; partner with Risk Management, Audit, the Privacy Office and other control functions to conduct various risk assessments; create and implement compliance focused training; and develop tools and communications to increase compliance awareness

Key Achievements:

• Lead a cross-functional team of 15 Departments to address an audit issue relating to GI's Performance Guarantee program.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• As a result of my leadership the end-to-end process was documented through the creation of 17 procedure documents and workflows;
• Established a governance framework resulting in greater oversight and a 92% reduction in payouts due to missed PGs.

The Digital Experience Program was an initiative aimed at revolutionizing Prudential's digital assets and customer touch points by creating cross-platform and technology agnostic customer focused experiences that create ease in doing business with Prudential. My role within this initiative was to manage legal, compliance and regulatory components of the project in order to streamline production readiness and deployment of new technology in the context of the regulatory environment of a financial services organization.

Key Achievements:

• Partnered with over 40 Digital project managers to identify and resolve legal and regulatory matters with the Digital Law Organization (DLO) to ensure project concepts were thoroughly vetted with all control organization partners (law, compliance, risk management, digital marketing, and corporate communications)
• Supported the Digital Law organization in creating an efficient and streamlined process to consolidate legal matters and expedite them through the review and analysis process effectively.
• Developed and implemented business strategies to achieve business goals and stay competitive.

• Managed office relocation and renovation projects, technology initiatives and deployments through partnerships with our internal corporate real estate group, global technology area, and other vendors
• Responsible for onboarding Sales and Account Management personnel, including the creation of security profiles and deployment of technology equipment
• Also responsible for business continuation planning, which includes the development of business recovery strategies, plan testing and, the implementation of business continuation processes affecting over 300 associates located in 27 office locations
• Key Achievements:
• Managed three office relocation projects within a 12-month period delivering all on time, within scope, and within 60% of proposed budget, ensuring the coordination between all trades, technology disciplines, and vendors with minimal disruption to business operations
• Pilot tested and deployed mobility software for use on company issued iPads and iPhones for use by approximately 100 Group Insurance Sales and Account Management professionals

• Completed a rigorous, two-year rotation program consisting of four rotations in various departments within the Annuities business, where only one to two participants are chosen per year
• The program is designed to hone management skills, while providing hands-on knowledge of the business through in-depth rotational assignments
• Entrance into the program followed a competitive selection process
• Rotations & Key Achievements:
• Annuities Information Technology
• Partnered between AIT and other business groups in the analysis of projects and processes which resulted in the creation new relationships and increased communications between AIT and other functions
• Created a QA testing tool that reduced requirement testing time from two hours per scenario to two minutes per scenario by automating a manual process
• Product Management
• Represented Product Management on various cross-functional project teams, partnering with liaisons from other business units to accomplish collective project goals
• Developed standard operating procedures, and implemented newly created processes that enhanced efficiency
• Compliance
• Gauged the effectiveness of the company's social media training by conducting a research project examining employee use of social media and their understanding of related corporate policies
• Completed various projects as a contributing member of three major areas of Annuities Compliance – distribution compliance, sales compliance, and operations compliance
• Strategic Relationship Management
• Developed a social media strategy and business plan for the SRM department's use with its partner firms
• Managed SRM's sales portal project, ensuring the department's business requirements were met by both function and design
• Served as SRM's project team representative ensuring that the concerns of broker dealer relationships were considered in business processes.

• Prepared monthly/quarterly forecasted financial statements for the entire Prudential Annuity subsidiary PALAC
• Utilized analytical skills to create ad-hoc financial analysis for management as well as prepared Power Point presentations based on these analysis and financial statements for Prudential's senior leaders
• Played a key role in the testing and design of the Clarity Consolidation Model which is currently used as a company-wide forecasting tool
• Key Achievements:
• Redesigned and implemented an analysis template for the hedging of optional benefits in the PrucoRe entity which improved the quality of the analytics and improved communications between Annuities P&A, Treasurers, and the Annuity Hedging groups
• Served as Implementation Coordinator for the Microsoft Office 2007 migration for Annuities Finance which achieved 90% successful implementation on the first installation
• Additional