AJANCE LAVENDER
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Fred Loya Insurance
09.2020 - 02.2022
- Cultivated customer loyalty, promoted repeat business and improved sales
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Provided information regarding charge accounts and loyalty programs
- Delivered prompt service to prioritize customer needs
- Met customer call guidelines for service levels, handle time and productivity
- Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Customer Service Representative
Tele-vista
06.2018 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Responded proactively and positively to rapid change
Customer Service Assistant
K&L Resource
03.2015 - 06.2018
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services
- Answered customer questions about product availability and shipment times
- Managed Number+ incoming calls each day with utmost professionalism and knowledgeable service
Education
Highschool Diploma -
Lincoln High School
Dallas, Texas05.2015
Skills
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Customer Account Management
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Call Transfers
- Customer Service and Assistance
- Answering Customer Questions
- Inbound and Outbound Calling
- Credit Card Payment Processing
- Sales and Upselling
- Answering Emails
- Active Listening
- Telecommunication Representative
- Customer Service
- Problem-Solving
- Customer Assistance
- Cash Handling
- Phone Etiquette
- Attention to Detail
Timeline
Customer Service Representative
Fred Loya Insurance
09.2020 - 02.2022
Customer Service Representative
Tele-vista
06.2018 - 08.2020
Customer Service Assistant
K&L Resource
03.2015 - 06.2018
Highschool Diploma -
Lincoln High School
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