- Music
- Drawing and Painting
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Interior Design
- Fashion
- Video Gaming
- Video Game Design
Ajani Pitts
Washington
Summary
Versatile and results-driven professional with a background at MGM Resorts, adept in customer service and cash handling. Demonstrated ability to maintain composure under pressure, ensuring efficient operations and high-quality service. Proven skills in effective teamwork and quick decision-making, contributing to positive outcomes and workplace harmony.
Developed strong communication and organizational skills in fast-paced hospitality environment. Skilled in anticipating and responding to guest needs while managing multiple tasks efficiently. Seeking to transition into new field, leveraging ability to deliver exceptional service and create positive experiences.
Overview
2
2
years of professional experience
Work History
Craps Dealer
MGM Resorts
01.2025 - Current
- Effectively managed stress during high-stakes games, maintaining composure and professionalism while delivering top-quality service to players.
- Worked efficiently under pressure during peak hours to accommodate high volumes of players without compromising game quality or customer service standards.
- Mastered craps rules and regulations, ensuring accurate payouts and efficient gameplay for all participants.
- Contributed to a positive work environment by supporting colleagues during busy periods or when additional assistance was needed at other tables.
Concierge
Hilton Inn
09.2023 - 12.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
Cashier Team Lead
Pizza Hut
06.2023 - 04.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Education
High School Diploma -
Myrtle Beach High
Myrtle Beach, SC06-2022
Skills
- Effective teamwork
- Patience and composure
- Quick decision making
- Reliability and punctuality
- cash handling
- Excellent multitasking
- Microsoft powerapps
- Customer service
Interests
Timeline
Craps Dealer
MGM Resorts
01.2025 - Current
Concierge
Hilton Inn
09.2023 - 12.2024
Cashier Team Lead
Pizza Hut
06.2023 - 04.2024
High School Diploma -
Myrtle Beach High