Ajani Sackey
Brooklyn,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Front Office Operations Lead
1 Hotel Brooklyn Bridge
Brooklyn , NY
08.2020 - Current
- Responded promptly to inquiries from potential customers regarding available services and pricing information.
- Collaborated with other departments within the organization to coordinate efforts between teams.
- Performed administrative tasks such as filing documents and ordering supplies.
- Greeted walk-in and phone guests, determining interests and needs.
- Monitored guest check-in and check-out procedures.
- Assessed daily operational needs of the front desk team including staffing requirements, supplies ordering, maintenance requests, thus ensuring smooth running of all processes involved .
- Ensured proper customer service standards were met.
- Assisted with check-in and check-out procedures for guests.
Sales Specialist
Barneys New York
Brooklyn, NY
10.2018 - 07.2020
- Developed and implemented sales strategies to increase customer base.
- Maintained accurate records of customer interactions and transactions.
- Generated daily reports on sales performance metrics such as revenue goals achieved.
- Tracked competitor activities, products, services, and prices.
- Educated customers on product features and technical details to highlight benefits.
Banquet Captain
Buffalo Country Club
Buffalo, NY
09.2017 - 10.2018
- Assisted in setting up banquet tables, chairs, and linens for events.
- Maintained inventory of banquet equipment such as china, flatware, glassware.
- Coordinated with food and beverage team on menu selections and serving times.
- Trained new employees on proper sanitation practices, customer service etiquette.
- Responded quickly to any unexpected changes or issues that arose during an event.
Education
Hotel Restaurant Management
SUNY Erie
Buffalo, NYSkills
- Front desk operations
- Event coordination
- Administrative support
- Communication skills
- Team collaboration
- Attention to detail
- Time management
- Problem resolution
- Multitasking proficiency
- Computer skills
Timeline
Front Office Operations Lead
1 Hotel Brooklyn Bridge
08.2020 - Current
Sales Specialist
Barneys New York
10.2018 - 07.2020
Banquet Captain
Buffalo Country Club
09.2017 - 10.2018
Hotel Restaurant Management
SUNY Erie
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