Ajata Iddrisu
Kansas City,MO
Summary
Detailed Network professional with experience in various flavors of LAN/WAN technology such as network management, client network troubleshooting, configuration, installation and implementation of network infrastructure. Qualified Advanced Technical Support Specialist with 5 years of helpdesk and customer service experience. Provides comprehensive support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert salesforce user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
PrimePay
02.2023 - Current
- Championing customer and first level support personnel issues with expertise, kindness, and skill
- Work directly with Client's Infrastructure or contractors to resolve issues with incorporating PrimePay's applications into the Client's "ecosystem"
- Handling customer's secure information
- Escalating issues to the appropriate groups or individuals
- Dealing with time critical and industry specific issues
- Performing various technical activities
- Providing after-hours and On-call support
- Preform various Professional Services duties
- Create / Maintain / Update support documentation and procedures
- Being proactively responsive to multiple mediums of communication platforms such as E-mail, Microsoft Teams, etc
- Taking initiative to stay current on technology, HR/Ben admin and payroll by participate in training programs.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
IT Help Desk Technician (Graduate Assistantship)
Park University
08.2022 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
Network Engineer
CORM Technologies (Contract)
11.2022 - 02.2023
- Responsible for Day-to-Day network WAN/LAN
- Performed Cisco Routing/Switching, Network upgrades and configuration
- Configured and supported end-user network connectivity including, but not limited to, wired LAN, wireless LAN
- Created& maintain detailed network documentation
- Document accurate and detailed descriptions for all troubleshooting activity
- Performed equipment relocation, installation, expansion, connection/disconnection, upgrades, support/maintenance, and preventive maintenance of computer systems hardware, documentation, and peripheral devices
- Use of OSPF,EIGRP,NAT,VOIP,Static Routing,VRRP
- Cisco Routers,Cisco Meraki,Access Point (5500,3800,3700,3600)
- Logic Monitor SolarWinds,Wireshark,Active Directory Sharepoint,VMWare
- Experience using Remote Desktop servers on the admin side of deployment
- Azure experience
- Office 365.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
Client Support Administrator/Salesforce Administrator
UGA Finance
01.2021 - 11.2021
- Boosted productivity by effectively managing, prioritizing, and organizing tasks for all client-related needs.
- Collaborated closely with sales and marketing teams to identify opportunities for upselling or cross-selling products and services.
- Resolved conflicts diplomatically between clients and internal teams, ensuring smooth collaboration at all times.
- Supported migrations from legacy systems onto newer platforms minimizing downtime and disruptions for clients.
- Reduced response times by efficiently managing incoming emails, phone calls, and chat inquiries from clients.
Network Engineer
CORM Technologies (Contract)
03.2019 - 01.2021
- Responsible for Day-to-Day network WAN/LAN
- Performed Cisco Routing/Switching, Network upgrades and configuration
- Configured and supported end-user network connectivity including, but not limited to, wired LAN, wireless LAN
- Created& maintain detailed network documentation
- Document accurate and detailed descriptions for all troubleshooting activity
- Performed equipment relocation, installation, expansion, connection/disconnection, upgrades, support/maintenance, and preventive maintenance of computer systems hardware, documentation, and peripheral devices
- Use of OSPF,EIGRP,NAT,VOIP,Static Routing,VRRP
- Cisco Routers,Cisco Meraki,Access Point (5500,3800,3700,3600)
- Logic Monitor SolarWinds,Wireshark,Active Directory Sharepoint,VMWare
- Experience using Remote Desktop servers on the admin side of deployment
- Azure experience
- Office 365.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
Network Administrator (Contract)
Be2Live
11.2017 - 03.2019
- Created& maintain detailed network documentation
- Responsible for network projects
- Performed Cisco Routing/Switching, Network upgrades and configuration
- Document accurate and detailed descriptions for all troubleshooting activity
- Performed equipment relocation, installation, expansion, connection/disconnection, upgrades, support/maintenance, and preventive maintenance of computer systems hardware, documentation, and peripheral devices
- Configured and supported end-user network connectivity including, but not limited to, wired LAN, wireless LAN.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Assisted IT staff on troubleshooting issues and closing calls.
Education
Master of Science - Information Systems And Business Analytics
Park University
Kansas City, MO05.2024
Bachelor of Science - Business Administration And Management
Park University
Kansas City, MO12.2020
Skills
- Active Directory
- Office 360
- Sharepoint
- VmWare
- Logic Monitor
- SolarWinds
- Wireshark
- Technical Troubleshooting
- Remote IT Implementation
- Remote Support
- Incident Management
- Application installations
- Network configuration
- LAN switching technologies
- Layer-2/3 protocols
- IP Addressing and Subnetting
- Network Troubleshooting
- System Administration
- Technical Support
- Customer Support
- Salesforce Customization
- User Administration
- Workflow Management
- Process Automation
Certification
Cisco Certified Network Associate, CCNA – Cisco ID CSCO14273283
Tel
816-780-8965
Timeline
Technical Support Specialist
PrimePay
02.2023 - Current
Network Engineer
CORM Technologies (Contract)
11.2022 - 02.2023
IT Help Desk Technician (Graduate Assistantship)
Park University
08.2022 - Current
Client Support Administrator/Salesforce Administrator
UGA Finance
01.2021 - 11.2021
Network Engineer
CORM Technologies (Contract)
03.2019 - 01.2021
Network Administrator (Contract)
Be2Live
11.2017 - 03.2019
Master of Science - Information Systems And Business Analytics
Park University
Bachelor of Science - Business Administration And Management
Park University
Similar Profiles
Kurt FreemanKurt Freeman
Mid Market Sales Executive at PrimePayMid Market Sales Executive at PrimePay
Tim CollinsTim Collins
Salesforce Administrator at PrimePaySalesforce Administrator at PrimePay
Kevyn RoofKevyn Roof
Payroll Specialist at PrimePayPayroll Specialist at PrimePay