A'Jawan Hood
Lexington,KY
Summary
Attentive Member Service Manager with many years' experience in managing all areas of retail and driving achievement in team members by supporting cultivation of customer care skills while reaching sales goals. Strong leader in boosting revenues, customer feedback, and operations efficiency by working closely with staff to identify areas for improvement and enhancing processes. Eager to bring outstanding retail management expertise along with proven track record in business development to a rewarding organization.
Overview
9
9
years of professional experience
Work History
Specialty Department Supervisor
Lowes Home Improvment
Lexington , KY
08.2023 - Current
- Supervised daily operations of the specialty department, including ordering and stocking merchandise.
- Coordinated staff meetings to discuss sales goals, customer service standards, and new product offerings.
- Trained new employees on company policies, procedures, and job duties.
- Analyzed sales data to identify trends in customer buying habits.
- Worked closely with vendors to secure special orders or discounted items for customers.
- Supervised and trained staff on service techniques, boosting overall customer satisfaction.
Marketing Expert
T-Mobile business
Lexington , KY
04.2021 - 08.2023
- Conducted research on competitor products, pricing, and promotional activities to inform strategic decisions.
- Collaborated with cross-functional teams from sales, operations, finance, and IT departments to ensure successful execution of projects.
- Produced monthly performance reports highlighting key metrics such as reach, engagement rate, leads generated.
- Emphasized features and demonstrated technical knowledge to acknowledge questions about products and availability.
Sales & Leasing Expert
Neil Huffman Automotive Group
Frankfort , KY
03.2018 - 05.2021
- Assisted customers with leasing contracts, credit applications, and other paperwork related to the sale or lease of a vehicle.
- Maintained relationships with current customers through follow-up calls and emails.
- Developed relationships with local lenders and financial institutions in order to provide additional financing options for customers.
- Prospected for new sales and leasing customers via telephone, email and direct mail.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
General Manager
Foot Locker Inc.
Louisville, KY
08.2015 - 09.2019
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Provided leadership, insight, and mentoring to newly hired and current employees to supply knowledge of various company programs.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Education
High School Diploma -
University High School
Ferndale, MI06-2015
Skills
- Team Management
- Customer Service
- Supply and inventory management
- Coaching and Mentoring
- Problem-Solving
- Motivational Leadership
- Recruiting and Hiring
- Verbal and written communication
Affiliations
- I am the owner of Yvonne's Kitchen delivering an amazing taste of authentic cuisines. Business was started in 2017 and discovered that cooking was a passion of mine and the joy that my food brings others warmed my heart and uplifted me during a time in need.
- I also am a chandler, the owner of PlentyWiksCo. that was started in 2020 as a hobby. I found an interest in candle making and decided to create a business out of it due to many friends and family enjoying the scents I created and how much longer my product lasted vs other competitors.
Accomplishments
- In 2018 as a General manger for Footlocker my store was awarded for being the 4th over achieving store in the country for exceeding sales for the years 2016 & 2017. The store was an $800,000 store and increased to a $2 Million dollar store by the end of 2017.
- In 2021 I was awarded for being the top Marketing Expert in our region exceeding my goal by 210%.
- In 2024 My specialty departments were the leading departments for 3 consecutive quarters.
Timeline
Specialty Department Supervisor
Lowes Home Improvment
08.2023 - Current
Marketing Expert
T-Mobile business
04.2021 - 08.2023
Sales & Leasing Expert
Neil Huffman Automotive Group
03.2018 - 05.2021
General Manager
Foot Locker Inc.
08.2015 - 09.2019
High School Diploma -
University High School
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