Ajay Diaz
Vista,CA
Summary
Flexible hard worker that elevates not only employee environment but also guest experience. Many hours volunteered at various community service foundations. Committed to making a positive impact everywhere I go. Strong customer service skills paired with exceptional problem solving skills. Calm precise decision making skills is the foundation to my ability to stay focused and stress free during critical moments.
Overview
6
6
years of professional experience
Work History
Model Citizen
Legoland California Resort
Carlsbad, CA
06.2024 - Current
- Demonstrated strong understanding of brand values during public appearances.
- Maintained costumes and props to ensure readiness for events.
- Adapted quickly to changing environments for continued professionalism under pressure.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using POS system, ensuring accurate cash handling.
- Maintained store cleanliness and organization to promote a welcoming environment.
- Stocked shelves and arranged displays to optimize product visibility and accessibility.
- Adapted quickly to new promotions and changes in store layout or procedures.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
- Developed strong rapport with guests, enhancing overall satisfaction and loyalty.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Snack Bar Employee
Vista American Little League
Vista, CA
12.2019 - 05.2022
- Operated snack bar efficiently during games, ensuring timely service to attendees.
- Managed inventory levels, restocking supplies to maintain availability of popular items.
- Assisted in developing daily menus based on seasonal offerings and league events.
- Register experience
- Implemented cash handling procedures, ensuring accurate transactions at point of sale.
- Collaborated with team members to streamline workflow during peak game hours.
- Provided exceptional customer service, fostering positive interactions with players and families.
- Contributed to increased revenue by upselling menu items and promoting daily specials effectively.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed strong rapport with regular customers, fostering a welcoming environment for all patrons.
- Displayed strong multitasking skills under pressure by simultaneously managing multiple orders while providing exceptional customer service.
Education
High School Diploma -
Skills
- Customer service
- Critical thinking
- Team Player
- Flexible
- Problem Solving
- Relationship building
Timeline
Model Citizen
Legoland California Resort
06.2024 - Current
Snack Bar Employee
Vista American Little League
12.2019 - 05.2022