AJAY MEENA
Doha
Summary
A competent professional with over 13 years of rich experience in the Restaurants and Hospitality Sector. Effective in improving the organizational effectiveness, business & image via customer and market focused strategy development with commitment to ensuring highest level of customer service at all times, resolving complaints and issues accurately. Proficient in managing entire gamut of food & beverage operations including monitoring food production, food processing and aesthetic presentation of food & beverages for the purpose of ensuring compliance with quality & hygiene standards. Skilled at managing highly successful delicatessen and catering operations; clear understanding of budgets, cost analysis, stock, P&L, business requirements and experience of operating numerous units. Proficient in managing the spectrum of tasks including, procurement of material & services, formulation of purchases & procurement policy, vendor development, price negotiations, budget & budgetary effective cost controls systems. Excellent communication, interpersonal, liaison and problem-solving skills with the capability to work in multi-cultural environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
Tim Hortons ME under Apparel Group
05.2024 - Current
- Strategizing the long-term business directions to ensure maximum profitability in line with organizational objectives; coordinating in managing overall infrastructure as well as facilities stabilizing, renovating as well as expanding the premises for profitable operations including budgeting / sales / costing
- Implementing systems, managing daily operations of the multiple units to achieve maximum efficiency in various operations; implementing strategy to exceed revenue budgets, increase footfalls and brand loyalty; ensuring effective maintenance of facilities including Infrastructure, Buildings, Housekeeping, Food & Beverage, Front Desk Operations
- Developing budgets & annual plans to manage facilities as per organizational needs & parameters; ensuring cost effective logistic operations & seamless materials movement to ascertain sufficient inventory levels
- Creating and implementing brand advertisement campaigns to increase sales and ultimately profit margins; undertaking responsibilities related to new product launch, brand marketing and increasing sales
- Engaging in operations pertaining to managing food cost, P&L, labor cost, customer satisfaction and repeat business, training & development, food safety standard management and so on
- Providing training as well as motivating the front-line staff to deliver 100% customer satisfaction
- Managing administration, staffing, recruitment, performance review and appraisal; organizing and conducting practical training programs, to enhance skills & motivational levels of medium to large sized teams with professional backgrounds
- Ensuring maximum customer satisfaction by closely interacting with customers to understand their requirements & customizing products & services to their needs
- Monitoring the food processing operation with due adherence to the set quality and safety parameters; ensuring effective quality control on incoming raw materials and the final product; working in close coordination to work groups for conducting process audits, food testing, approval of quality plans and detailing on quality requirements to finalize the quality plan
Area Manager
Tim Hortons ME -Apparel Group
04.2023 - 04.2024
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
Area Manager
Tim Hortons ME -Apparel Group
11.2019 - 03.2023
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Store Manager
Tim Hortons ME-Apparel Group
11.2015 - 10.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Dunkin Donuts under Jubilant Foodworks
03.2012 - 08.2015
- Strategizing the long-term business directions to ensure maximum profitability in line with organizational objectives; coordinating in managing overall infrastructure as well as facilities stabilizing, renovating as well as expanding the premises for profitable operations including budgeting / sales / costing
- Implementing systems, managing daily operations of the multiple units to achieve maximum efficiency in various operations; implementing strategy to exceed revenue budgets, increase footfalls and brand loyalty; ensuring effective maintenance of facilities including Infrastructure, Buildings, Housekeeping, Food & Beverage, Front Desk Operations
- Creating and implementing brand advertisement campaigns to increase sales and ultimately profit margins; undertaking responsibilities related to new product launch, brand marketing and increasing sales
- Engaging in operations pertaining to managing food cost, P&L, labor cost, customer satisfaction and repeat business, training & development, food safety standard management and so on
- Providing training as well as motivating the front-line staff to deliver 100% customer satisfaction
Sr.CRM Country co-ordinator
PVR Cinemas /Gold class/HO
07.2009 - 03.2012
- Creating and implementing brand advertisement campaigns to increase sales and ultimately profit margins; undertaking responsibilities related to new product launch, brand marketing and increasing sales
- Ensuring maximum customer satisfaction by closely interacting with customers to understand their requirements & customizing products & services to their needs
Education
MBA - Business Management
Great Lakes Institute of Management
Gurgoan India03-2025
MBA - Business Management
Institute of Management Technology
Ghaziabad India01-2015
BBA - Business Administration
Manipal University
01-2013
Skills
- Planning & Management
- Cost control & Budgeting
- Quality Assurance & Safety Management
- P&L & Assets management
- Training, development & Hiring
- Market Research and-Colabs
- Brand Management
- Optimising Supply chain Function
- Team Management
- Change Agent
- Collaborator
- Communicator
- Motivator
- Planner
- MS Office: Word, Excel and PowerPoint
- Internet Applications, Hardware assembling
Certification
- ISO 22000:2018 Certified lead auditor attendance.-British Standards Institution.(CQI)
- Diploma in food safety culture.
- IELTS-6.5 Band scorer.
Personal Details
Languages Known: English and Hindi
Accomplishments
- Fastest INTERNAL GROWTH Taker under Jubilant ‘s brand Dunkin Donuts.
- Merit of being recognized for the outstanding performance, initiative, hard work and sense of responsibility contributed in offering efficient & quality services to the clients
- Awarded for Best Idea of the month for increasing sale; the idea was buy 7 donut get 5 free which resulted in to 560% sale growth compared to 200% previously
- Best operations Manager -GCC 2024-Tim Hortons.
Timeline
Operations Manager
Tim Hortons ME under Apparel Group
05.2024 - Current
Area Manager
Tim Hortons ME -Apparel Group
04.2023 - 04.2024
Area Manager
Tim Hortons ME -Apparel Group
11.2019 - 03.2023
Store Manager
Tim Hortons ME-Apparel Group
11.2015 - 10.2019
Store Manager
Dunkin Donuts under Jubilant Foodworks
03.2012 - 08.2015
Sr.CRM Country co-ordinator
PVR Cinemas /Gold class/HO
07.2009 - 03.2012
MBA - Business Management
Great Lakes Institute of Management
MBA - Business Management
Institute of Management Technology
BBA - Business Administration
Manipal University
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