AJAY PADINJATTETHIL
Summary
Accomplished Housekeeping Manager with 15+ years of international experience in the cruise line and hospitality industry. Proven expertise in leading large, multicultural teams, driving operational excellence, and ensuring compliance with USPH, Global HESS, and corporate standards. Skilled in operations management, crisis response, cost optimization, guest service excellence, and team development. Recognized for improving efficiency, enhancing guest satisfaction, and achieving award-winning leadership results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Housekeeping Manager
Carnival Cruise Line
08.2019 - Current
- Lead housekeeping operations for a 1,400+ stateroom cruise ship, supervising Assistant Managers, Supervisors, and 150+ multicultural staff.
- Oversaw guest staterooms, public areas, crew spaces, open decks, and laundry facilities, ensuring compliance with USPH, Global HESS, and brand standards.
- Conducted daily inspections, validated sanitation logs, and enforced safety protocols to maintain audit-ready operations.
- Directed training, performance management, and recognition initiatives, fostering a motivated and high-performing team.
- Administered inventory control, procurement, and chemical management, achieving cost efficiencies while maintaining quality.
- Partnered with Guest Services and the Hotel Director to resolve escalations, ensuring exceptional guest satisfaction scores.
- Reported directly to senior leadership on safety, compliance, and environmental standards.
Senior Assistant Housekeeping Manager
Carnival Cruise Line
07.2016 - 08.2019
- Supported the Housekeeping Manager in managing departmental operations for a 1,400+ stateroom vessel.
- Supervised a team of 150+ crew, ensuring adherence to cleanliness standards, chemical usage protocols, and regulatory compliance.
- Conducted inspections, managed supply chain processes, and ensured budget alignment through cost-control initiatives.
- Addressed guest complaints and escalations, driving improvements in service recovery and loyalty.
- Acted as department head during the manager's absence, ensuring leadership continuity.
Assistant Housekeeping Manager II
Carnival Cruise Line
12.2013 - 07.2016
- Oversaw guest stateroom operations, ensuring compliance with Carnival standards and industry best practices.
- Trained, coached, and supervised a multicultural housekeeping staff, improving performance and service delivery.
- Partnered with Guest Services and Senior Management to address guest needs and monitor daily operations.
- Maintained high standards of staff grooming and professionalism, reinforcing the brand image.
F&B Supervisor
Ginger Hotels (India)
05.2006 - 08.2007
- Supervised daily restaurant, in-room dining, and banqueting operations, ensuring guest satisfaction and smooth service.
- Trained and led a multicultural service team in line with brand standards.
- Oversaw inventory and cost control, reducing waste and optimizing resources.
- Supported menu planning, promotions, and upselling initiatives, boosting departmental revenue.
- Handled guest concerns and service recovery to strengthen loyalty.
Education
Bachelor of Science - Hospitality & Hotel Administration
Institute of Hotel Management & Catering Technology
01.2006
Higher Secondary Education - undefined
Kerala Higher Secondary Board
01.2003
Skills
- Housekeeping Operations & Departmental Leadership
- Guest Service Excellence & Complaint Resolution
- Regulatory Compliance (USPH, Global HESS, Safety & Sanitation)
- Multicultural Team Management & Training
- Inventory, Procurement & Cost Optimization
- Crisis & Crowd Control Management (IMO Approved)
- Performance Evaluation & Staff Development
- Cross-Departmental Collaboration & Operational Efficiency
Accomplishments
- Team Leader of the Year (2024) – Carnival Liberty
- 5× Team Leader of the Month – Carnival Cruise Line (across vessels)
- School Pupil Leader, 1,300+ students – Kerala, India (2001)
- Awarded Best Student – High School, 2001
- Active participant in Scouts & Guides, winning awards in leadership, drama, and science fairs
Certification
- USPH Vessel Sanitation (CDC, USA)
- Crowd Control Management – Carnival Cruise Lines (IMO Approved)
- Crisis Management & Human Behavior – Carnival Cruise Lines (IMO Approved)
- CPR & First Aid – Emergency Medical Consultants, Florida, USA (American Heart Association)
- Certified Forklift Operator & Trainer
- Management Skills Certification – Carnival Corporate Training
- Time Management & Communication Courses – Carnival Corporate Training
- MS Office Certification – APTECH Computer Education
Timeline
Housekeeping Manager
Carnival Cruise Line
08.2019 - Current
Senior Assistant Housekeeping Manager
Carnival Cruise Line
07.2016 - 08.2019
Assistant Housekeeping Manager II
Carnival Cruise Line
12.2013 - 07.2016
F&B Supervisor
Ginger Hotels (India)
05.2006 - 08.2007
Higher Secondary Education - undefined
Kerala Higher Secondary Board
Bachelor of Science - Hospitality & Hotel Administration
Institute of Hotel Management & Catering Technology
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