Ajay Pardeshi
St. Louis,United States
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer-oriented General Manager with 15 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
23
23
years of professional experience
Work History
General Manager
Red lion Inn & Suites Branson Missouri
Branson, Missouri
05.2022 - 06.2024
- Successfully Managed Daily operations of a 104 room hotel, Including Scheduling Customer Service and Staff Management
- Developed and implemented policies and procedures to ensure the highest quality customer experience
- Worked with Local Tour & Travels, Chamber of Commerce to increase in revenue year over year
- Budgeted hotels overall operation by maintaining cost and quality Standards.
General Manager
Happy Joe Pizza St louis Missouri
St. Louis, Missouri
12.2021 - 03.2022
- Successfully Managed and oversaw the daily operations of a high volume fast paced restaurants
- Developed and Implemented Strategies to increase customer Satisfaction , reduce turnover and improve profitability
- Interacted with guests to ensure the highest level of customer service was provided and resolved customer complaints in a timely manner.
Food and Beverage Manager
Marriott Luxury Collection Hotel
India, India
02.2019 - 11.2021
- Directed day-to-day operations of restaurant and bar locations and beverage program
- Direct accountability for impacting the financials of 6 Outlets, keeping variable costs in line as sales fluctuated and forecasting and tracking monthly and yearly F&B revenues and expenses
- Directed the Banquet operation for successful operation
- Implemented Cost saving Measures resulting in a 15% decrease in Food and Beverage expenses
- Implemented Staff incentive programs resulting in a decrease in staff turnover
- Achieved a 20% increase in yearly revenue by implementing new Marketing Strategies
- Collaborated with the chef to create seasonal menu offerings, resulting in enhanced guest satisfaction and increased revenue.
Assistant General Manager
Embassy Suites by Hilton
St. Louis, Missouri
02.2017 - 07.2018
- Oversee development of new programs that result in an increased level of guest satisfaction and operational excellence
- Receives and responds to guest complaints in a timely manner
- Ensure that daily inventory is managed to maximize all potential room revenue and ensure that budgeted room revenues are met
- Oversee the Food and beverage department
- Generate an atmosphere that provides security and safety for all internal and external guests
- Establish and maintain cost control systems for all rooms-related inventories
- Participate in the development of short term and long term financial and operational plans for the hotel
- Supervise an ongoing maintenance program, which includes the internal and external areas of the hotel
- Readily meets all financial obligations and safety regulations
- Monitor and maintain the property specific cleanliness guidelines
- Oversee transient and package advertising opportunities and ensures hotel participation in brand specific programs
- Ensure high associate morale by rewarding team members who use their empowerment to meet or exceed guest expectations
- Oversee implementation and development of all training programs
- Maintain compliance with all local, state and federal laws and regulations
- Directly involved with all hiring and disciplinary decisions
- Other duties as assigned.
Assistant Director of Food and Beverage
Penn Gaming Hollywood Casino
St. Louis, Missouri
05.2015 - 02.2017
- Responsible for directing the overall operations and staff of the F&B department
- Responsible for preparing, Monitoring and adhering to budgets and ensuring compliance to departmental Budget initiatives
- Coached and trained the employees for their development
- Direct accountability for impacting the financials of 12 Outlets, keeping variable costs in line as sales fluctuated and forecasting and tracking monthly and yearly F&B revenues and expenses
- Assisting Director with formal presentation of updates to plan and provides appropriates explanations and solution to variances
- Responsible for employee relations and human resources duties for all departments
- Reduced COS and Labor expenses by implementing proper inventory controls, pricing out food and beverage items, updating prices as needed and executing a new ordering and receiving program.
Director of Food & Beverage
TPG Hospitality
St. Louis, Missouri
06.2014 - 05.2015
- Hired to oversee all operations of this 300 Room, Four Star Hotel to include: performance of all food & beverage outlets $7M in revenue annually, all operations departments, direct management of 10 managers and 50 associates
- Directed day-to-day operations of restaurant and bar locations and beverage program
- Working closely with front desk and room management to provide excellent Room service experience for the guest
- Provided cross training for the employees in various department to reach departmental goals
- Developed all food and beverage menus and specialty menus, such as specialty cocktails menus, special event menus, seasonal menus, and wine and beer pairings
- Implemented standards of control and cost containment strategies for proper inventory storage and distribution of all food and beverage products within the hotel portfolio
- Directed and organized the activities of all departments’ staff
- Responsible for employee relations and human resources duties for all departments.
Food & Beverage Manager- Multi Outlets
Pinnacle entertainment River City Casino and Hotels
St. Louis, Missouri
08.2013 - 06.2014
- Oversaw all departments’ daily operations
- Developed SOPs and trained all staff on best practices
- Resolved internal and external guest concerns and ensured the completion of action plans in response to both guest and employee feedback tools
- Maintained $2 million budget for departments’ expenses and payroll
- Engaged in ongoing development of management and staff and holding them accountable for performance and maintenance of performance standards
- Trained, coach supervisors, lead and assistant managers for development.
Food & Beverage Manager
Marriott International
St. Louis, Missouri
07.2012 - 08.2013
- Oversaw the functions of 600 room hotel operation including the food and beverage outlets to ensure excellent guest services and maximization of revenues and profits
- Maintained corporate SOPs, cost controls (labor, food, and other expenses), menu development, liquor and wine list programs, purchasing, and sales monitoring
- Performed employee relations including corrective counseling and termination, performance management, day-to-day supervision of staff members, and staff scheduling
- Ensured standard training provided to all new team members.
Food & Beverage Assistant Manager
Pinnacle Entertainment River City Casino
St. Louis, Missouri
02.2010 - 07.2012
- Trained, developed, motivated, and managed a staff of 50-70+ team members: bartenders, bar backs, bar porters, servers, bussers, food runners, hostesses and VIP hostess, cashiers, deli attendants, and employee cafeteria attendant.
Food & Beverage Supervisor
Pinnacle Entertainment Lumiere Place Casino and Hotels
St. Louis, Missouri
04.2008 - 01.2010
- Directed daily and strategic operations of 300-seat buffet servicing 1,000-2,000 guests daily
- Managed, trained, and motivated a staff of 50+ team members
- Monitored quality of food and service through table walks
- Improved service standards by teaching staff how to work more efficiently
- Implemented team member incentive contests program to improve employee morale.
AM Server, Banquet Server, Room Service Server
Westin Hotels
St. Louis, Missouri
11.2006 - 04.2008
Night Auditor
Chase Park Plaza Hotels
St. Louis, Missouri
01.2007 - 11.2007
Section Manager
Marks and Spencer Simply Foods
London, United Kingdom
10.2003 - 11.2005
Senior Supervisor
Whistle-Stop Food and Wines Compass Group
London, United Kingdom
05.2001 - 09.2003
Education
Timeline
General Manager
Red lion Inn & Suites Branson Missouri
05.2022 - 06.2024
General Manager
Happy Joe Pizza St louis Missouri
12.2021 - 03.2022
Food and Beverage Manager
Marriott Luxury Collection Hotel
02.2019 - 11.2021
Assistant General Manager
Embassy Suites by Hilton
02.2017 - 07.2018
Assistant Director of Food and Beverage
Penn Gaming Hollywood Casino
05.2015 - 02.2017
Director of Food & Beverage
TPG Hospitality
06.2014 - 05.2015
Food & Beverage Manager- Multi Outlets
Pinnacle entertainment River City Casino and Hotels
08.2013 - 06.2014
Food & Beverage Manager
Marriott International
07.2012 - 08.2013
Food & Beverage Assistant Manager
Pinnacle Entertainment River City Casino
02.2010 - 07.2012
Food & Beverage Supervisor
Pinnacle Entertainment Lumiere Place Casino and Hotels
04.2008 - 01.2010
Night Auditor
Chase Park Plaza Hotels
01.2007 - 11.2007
AM Server, Banquet Server, Room Service Server
Westin Hotels
11.2006 - 04.2008
Section Manager
Marks and Spencer Simply Foods
10.2003 - 11.2005
Senior Supervisor
Whistle-Stop Food and Wines Compass Group
05.2001 - 09.2003