Summary
Overview
Work History
Education
Skills
Timeline
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Your Name

Garner,NC

Summary

A Certified Scrum Master with extensive experience in building and delivering high-quality software development products to meet and exceed clients' expectations. A professional with a lean agile mindset committed to meeting the needs of the enterprise with vast experience in the mortgage domain, real estate, asset management projects, banking, financial services and technology industry. Possess an in-depth understanding of agile values, principles, and the scrum framework. Proficient in coordinating with cross-functional teams and stakeholders to improve business processes, mitigate risks, and ensure maximum client satisfaction.

Overview

15
15
years of professional experience

Work History

Senior Manager/Scrum Master

Insight Enterprises, Inc.
01.2020 - Current
  • Work with the Product Owners to support short and long-term release planning, leadership visibility, appropriate prioritization, and to keep the backlog healthy and prepared for execution.
  • Coach the team by mentoring and empowering the team members on the importance of agile values and principles to increase transparency, openness, trust, resulting to full team retention.
  • Provide visibility into delivery targets, commitments and progress and integrates Agile & Lean principles into team practices and work products.
  • Identify, track, solve impediments and remove roadblocks to software development, protecting the teams from interruptions and distraction to maximize productivity and foster innovation among team members.
  • Responsible for organizing, facilitating sprint events, workshops, and assisting with internal and external communication at all levels to improve commitment resulting in an improved delivery rate of 70%.
  • Drive delivery and continuous improvement by utilizing feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity.
  • Promote the use of experimentation with quality/engineering practices (BDD, TDD, Pairing, CI/CD, etc.).
  • Work with the product owner to analyze customer's business needs and translate them to User Stories using ’INVEST’ and ‘MOSCOW’ to get user stories that meets the ‘Definition of Ready’ while ensuring they are aligned with the functional and business requirement to meet the definition of done.

Senior Project Coordinator

ALTISOURCE (A Financial Technology Company)
02.2016 - 11.2019
  • Addressed problems through risk management and contingency planning and presents solutions and/or options to executive management.
  • Demonstrated servant leadership using the golden hour to support onshore and offshore teams by responding to issues and minimizing external distractions from disrupting the teams.
  • Worked with a Kanban team that facilitated the flow of value by visualizing workflow, establishing Work In Progress (WIP) limits, measuring throughput, and continuously improving their process.
  • Formed strong partnerships with other Scrum Masters, Product Owners, and Leaders to ensure alignment with established methodologies and transformation goals.
  • Drew from vast experience in a variety of different contexts and leveraged ideas from several disciplines, patterns and techniques to address gaps, solved problems, innovated and improved the environment their program/portfolio operates in.
  • Demonstrated situational and self-awareness to know whether/when/how to respond to various environmental issues that will affect a team/program/portfolio/organization’s ability to operate in a Lean-Agile manner.
  • Championed continuous improvement activities to increase productivity; coached squads to conduct continuous improvement events.

Project Coordinator

Bess Realty Professionals
05.2011 - 02.2016
  • Served as primary liaison with landlords, property managers, and outside service providers for day-to-day and strategic direction.
  • Managed projects, with direct supervision, to ensure on-time completion according to specifications and within budgeted costs.
  • Used formal processes and tools to manage resources, budgets, risks,scopes, objectives and changes.
  • Managed a cross-functional team including third party vendors to achieve organizational goals.
  • Monitored progress of construction and maintenance projects and aligned progress with appropriate individuals of project updates, delays and schedule changes.

Quality Assurance Coordinator

Company Name
09.2008 - 12.2010
  • Maintained policies, procedures, work instructions and projects for quality and continuous improvement agendas.
  • Performed follow-up evaluations to determine efficacy of previously implemented corrective measures, recommending subsequent actions based on findings.
  • Ensured compliance of all policies and procedures affecting the daily operation of the bank by organizing training sessions related to business risks and highlighting potential ways to curb them

Education

MBA - Business Administration

University of Georgia
09.2015

Bachelor of Science - Economics

Bowen University
10.2008

Skills

  • Backlog Refinement, SDLC, Risk Mitigation, Backlog Refinement, Sprint Planning, Release Planning, Sprint Planning, Sprint Review, Sprint Retrospective, Scrum, Metrics, Estimation

Timeline

Senior Manager/Scrum Master

Insight Enterprises, Inc.
01.2020 - Current

Senior Project Coordinator

ALTISOURCE (A Financial Technology Company)
02.2016 - 11.2019

Project Coordinator

Bess Realty Professionals
05.2011 - 02.2016

Quality Assurance Coordinator

Company Name
09.2008 - 12.2010

MBA - Business Administration

University of Georgia

Bachelor of Science - Economics

Bowen University

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