Summary
Overview
Work History
Education
Skills
personal details
Accomplishments
Declaration
Timeline
Generic

Ajay Kumar Puranam

Hyderbad

Summary

Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

11
11
years of professional experience

Work History

Operations Associate Manager

Wells Fargo India Solutions PVT LTD
Chennai
04.2022 - Current
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Enhanced employee management by developing schedules, tracking time and administering payroll.
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
  • Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Educated operations team on best practices, company policies and service excellence standards.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Evaluated current operational strategies and recommend improvements.
  • Developed productive, profitable and achievement-oriented working environments for employees.
  • Supervised operations team to support operational excellence and excellent customer expectaions.

Senior Team Lead

Solugenix Corporation
Hyderabad
08.2021 - 03.2022


  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Assisted with new hire processing and existing training programs.
  • Worked with colleagues to create prototypes for designs and training materials.
  • Coordinated weekly meetings for internal and external groups.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
  • Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure.
  • Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
  • Review different types of mortgages and defended lenders from FNMA, FHLMC and MI claims.
  • Met with customers, agents and brokers to negotiate coverage, price and service delivery.
  • Improved operations through consistent hard work and dedication.

Senior Team Lead

Arcus Lending
Gurgoan
01.2021 - 08.2021
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Motivated and trained employees to maximize team productivity.
  • Improved team efficiency and productivity by restructuring workflow and managing assignments.
  • Set schedules and oversaw daily workflow.
  • Managed high workload with consistent record of achieving deadlines and production targets.
  • Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Encouraged and promoted ideas aligned to business needs and benefits.

Senior Lead Trainer

Wells Fargo India Solutions PVT LTD
Hyderabad
05.2012 - 12.2020
  • Reviewed loan files and updated to match current standards.
  • Responsible to coach onboarding team members to WellsFargo in US Mortgage.
  • Effectively trained 11 new hired batch of 180 TMs, provided multiple cross trainings to the TMs on different product lines, process training to FLMs.
  • Raising required application access for TMs to work.
  • Responsible for BAU and New hire training and ensure training plans were created in conjunction with the LOB.
  • Ensure action plans were created for bottom side alongside the respective FLM.
  • Communicate effectively with LOB on process queries and cascade the same with the team.
  • Conduct huddles for the team on process updates and clarification.
  • Responsible to generate reports line downstream Indigo & other feedbacks for department.
  • Maintain and generate Idea tracker.
  • Handling responsibilities like Error analysis, Process updates, Risk Management, Team performance, Reporting, Learning curve management performance.
  • Effective training provided to the Listening Impaired TMs.

Education

Bachelors of Commerce - Accounting And Business Management

Osmania University
Hyderabad
06.2011

Skills

  • Quality Management
  • Daily Workflow Improvement
  • Performance improvement
  • Team Management
  • Communication
  • Delegation
  • Adaptability
  • Creative Problem Solving
  • Team Work
  • Trustworthiness

personal details

Father Name : P Krishnama Chary

Data Of Birth : 19th Dec 1987

Languages Known : English, Telugu, Hindi & Tamil

Marital Status : Married

Hobbies : Playing Cricket, Outdoor games & Spending time with Pets

Accomplishments

Recipient of Wellsfargo Champion award for providing training and ensuring team attain BAU with in time.

Driven control measures to minimize Down stream errors and IDP errors.

Received very good feedback from the management and with LOB on the training concluded.

Multiple Idea Projects submission.

Learned Sign Language in 2 weeks and trained a tema of 12.

Received Share success award from the LOB for the support provided.

Declaration

I hereby declare that all the above information is true to the best of my knowledge.

Ajay Kumar Puranam.

Timeline

Operations Associate Manager

Wells Fargo India Solutions PVT LTD
04.2022 - Current

Senior Team Lead

Solugenix Corporation
08.2021 - 03.2022

Senior Team Lead

Arcus Lending
01.2021 - 08.2021

Senior Lead Trainer

Wells Fargo India Solutions PVT LTD
05.2012 - 12.2020

Bachelors of Commerce - Accounting And Business Management

Osmania University

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