Ajay S. Fadia
Rochester,NY
Summary
Seasoned Retail and Sales Manager with exemplary skills in Communication and Training. Energetic professional with engaging personality and service-driven background. Trained in operations management and employee engagement. Top producing professional with superior sales, merchandising and leadership talents. Polished and poised and known for having exceptional drive. Determined Manager with terrific customer service experience.
Overview
25
25
years of professional experience
Work History
Store Manager
Sherwin Williams Co
Rochester, NY
01.2023 - Current
- Monitor inventory levels and placed orders to restock shelves.
- Develop strategies to maximize sales and profitability.
- Ensure compliance with safety regulations and company policies.
- Analyze financial data to identify areas of improvement.
- Trained and mentor associates to teach daily tasks and procedures.
- Generate repeat business by responding to customer concerns with friendly and knowledgeable service.
- Answer product questions with up-to-date knowledge of applications.
- Build relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Deliver excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Associate Real Estate Broker
Keller Williams Greater Rochester
Rochester, NY
04.2012 - Current
- Negotiate between sellers and buyers over property prices and settlement terms.
- Conduct physical and virtual tours of properties.
- Analyze housing markets and identify potential buyers and sellers.
- Identify and develop marketing plans to increase buyer and seller base.
- Sold over $2 million in 2021, successfully earning capper status.
- Located new clients through database searches, referrals and in-person prospecting.
- Inspect properties regularly to identify deficiencies and schedule repairs.
- Solicit and negotiate bids for repairs, renovation and general maintenance.
- Develop and maintain strong working relationships with owners and tenants to minimize any potential issues.
- Consistently communicate current housing trends to buyers and sellers to better inform them on decision making.
Store Manager
Kohls Department Store
Rochester, NY
12.2009 - 04.2016
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Implemented succession planning by training and developing associates into leadership positions.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
District Manager
Steve and Barry's
Manhattan, NY
01.2004 - 11.2009
- Mentored team members by demonstrating best practices for sales and customer service.
- Cultivated positive rapport with associates and team leadership.
- Identified and developed top talent within management structure to promote performance-oriented culture.
- Supervised 30 Store manager and managed all performance metrics within NYC territory.
- Collaborated with Senior Executives, Regional Manager and Store Managers to improve performance and grow sales.
- Strategized business operations, merchandising strategies and personnel moves.
- Recruited managers and supervisors to fill internal job vacancies.
- Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
Store Manager
Bed Bath & Beyond
Buffalo, NY
06.1999 - 12.2003
- Verified inventory management through cycle counts, audits and shrinkage control.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Education
Bachelor of Science - Management
Clarkson University
Potsdam, NY05.1987
Associate of Science - Business Administration
SUNY Delhi
Delhi, NY05.1985
Skills
- Marketing Development
- Training Management
- Relationship Selling
- Team Leadership
- Goal Setting
- Recruitment and Hiring
- Decision Making
- Management Team Building
- Customer Service Management
- Business Leadership
- Staff Scheduling
- Performance Assessment
- Home Sale Guidance
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Realized consistent sales comps in ongoing effort to boost revenue while reducing costs.
- Created highly effective new training program that significantly impacted efficiency and improved operations.
- Led team to achieve highest ranked district, earning recognition from upper management and financial reward.
Timeline
Store Manager
Sherwin Williams Co
01.2023 - Current
Associate Real Estate Broker
Keller Williams Greater Rochester
04.2012 - Current
Store Manager
Kohls Department Store
12.2009 - 04.2016
District Manager
Steve and Barry's
01.2004 - 11.2009
Store Manager
Bed Bath & Beyond
06.1999 - 12.2003
Bachelor of Science - Management
Clarkson University
Associate of Science - Business Administration
SUNY Delhi