AJAZ KHAN
Stockton,California
Summary
Accomplished manager with 10+ years of experience leading teams to success. Expert in driving operational efficiency, fostering team collaboration, and achieving strategic objectives. Recognized for strong leadership, problem-solving, and delivering exceptional results. Passionate about cultivating a positive work culture and empowering team members to reach their full potential.
Overview
17
17
years of professional experience
1
1
Certification
Work History
DISPATCH SUPERVISOR
SKYLINE LOGISTICS
09.2022 - Current
- Supervised the training of new hires in dispatching protocols and processes.
- Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department .
- Streamlined daily operational processes through the use of technology solutions such as computerized routing software programs .
- Provided feedback on individual performance reviews for each dispatcher under their supervision .
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Scheduled, assigned, and monitored the work of dispatchers.
- Collaborated with management to determine staffing needs for optimal coverage levels.
- Developed initiatives for improving customer satisfaction ratings related to dispatch services.
- Tracked and reported on dispatcher performance metrics.
- Established strong working relationships with external vendors to facilitate efficient delivery operations.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
- Developed and implemented policies and procedures to improve operational efficiency.
- Maintained accurate records of dispatched vehicles, drivers, routes.
PRACTICE MANAGER
STERLING WINSHAW SOLICITORS
09.2018 - 05.2022
- Oversee day-to-day operations of the firm, including administrative functions, human resources, and financial management, ensuring compliance with legal regulations and industry standards
- Develop and implement strategic plans to enhance efficiency, profitability, and client satisfaction, collaborating with partners and department heads to align objectives with the firm's goals
- Manage a team of support staff, providing leadership, training, and performance feedback to ensure high levels of productivity and professionalism
- Coordinate client intake processes, including initial consultations, conflict checks, and engagement agreements, to facilitate smooth onboarding and effective client management
- Monitor and analyze key performance indicators, financial metrics, and client feedback to identify areas for improvement and implement targeted initiatives to drive growth and profitability
- Serve as a liaison between the firm's partners, staff, and external stakeholders, fostering open communication, resolving conflicts, and promoting a positive work culture focused on excellence and integrity.
PRACTICE MANAGER
ISAACS ACCOUNTANTS
10.2016 - 08.2018
- Effectively managed the team including appraising, mentoring, training and development
- Integrated fully with all members of the team and took responsibility for decision making in the operation of the office
- Identified and proactively implemented ways to add value to the office and business
- Was commercially aware and had the ability to generate business contacts and leads through personality and attending events
- Developed own portfolio
- Had a strong awareness of tax and technical matters.
PROPERTY MANAGER
GREENGATE PROPERTIES
05.2012 - 08.2016
- Liaised with clients and customers
- Appraised Real property taking into consideration factors such as location, size and layout, condition and age etc
- Marketed properties by creating listings
- Scheduled and conducted viewings
- Negotiated sales and rental contracts of Real property
- Ensured legal compliance.
LEAD ARCHITECT
SCARAMANGA DESIGN LIMITED
09.2007 - 04.2012
- Performed all aspects of architectural design, including conceptual studies programming, schematic documents, design development documents, and construction documents
- Developed strong relationship within the firm and with clients
- Working side by side in a team environment with Managing Principals, Project managers, Architects, Interior Designers, and Emerging Professionals on active production
- Responsible for overall client satisfaction, design quality and profitability of all projects undertaken that contribute to the firm’s strategic priorities
- Promote and foster collaboration and engagement with all team members
- Manage, direct and mentor Project Managers, Architects, and junior staff.
Education
Bachelor of Science - Architecture
Coventry University
Coventry, England, United Kingdom07-2003
Skills
- Business Administration
- Operations Management
- Workforce Management
- Financial Management
- Policy Implementation
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Project Management
- Team Leadership
- Employee Training
- Mentoring and training
- Knowledgeable in [Software]
- Records Maintenance
- Data Analytics
- Business Development
- Goal-Oriented
Certification
- Scrum Master Certification from ScrumAlliance (May 2022)
Languages
Urdu
Native/ Bilingual
Punjabi
Full Professional
Arabic
Professional
References
References available upon request.
Timeline
DISPATCH SUPERVISOR
SKYLINE LOGISTICS
09.2022 - Current
PRACTICE MANAGER
STERLING WINSHAW SOLICITORS
09.2018 - 05.2022
PRACTICE MANAGER
ISAACS ACCOUNTANTS
10.2016 - 08.2018
PROPERTY MANAGER
GREENGATE PROPERTIES
05.2012 - 08.2016
LEAD ARCHITECT
SCARAMANGA DESIGN LIMITED
09.2007 - 04.2012
Bachelor of Science - Architecture
Coventry University
- Scrum Master Certification from ScrumAlliance (May 2022)
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