Ajea Holloway
Haledon,NJ
Summary
Results-driven operations leader with 8+ years of progressive experience at Lowe’s, specializing in team leadership, performance management, cross-functional communication, and customer-focused service execution. Proven ability to lead high-volume teams, resolve escalations, optimize workflows, and ensure compliance across complex operations. Skilled in coaching, onboarding, scheduling, quality control, and driving KPI improvements
Overview
10
10
years of professional experience
Work History
Market Delivery Supervisor
Lowes Home Improvment
Passaic, NJ
03.2023 - Current
- lead and coached 20+ associates in a high-volume supply chain environment, ensuring execution of daily operations and work flow.
- Complied with company policies, objectives, and communication goals.
- Provided ongoing training to address staff needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Supervised onboarding process for newly hired employees, including distribution of all paperwork.
- Handled employee conflicts efficiently while following all company procedures.
- Implemented clear and effective planning strategies to meet supply chain needs, meet demand and optimize distribution.
Delivery Coordinator
Lowes Distribution Center
Nanuet, NY
06.2021 - 03.2023
- Set up delivery schedules, monitored progress and informed customers of delays or changes.
- Coordinated, distributed and filed paperwork for each delivery.
- Engaged with customers regarding delivery and merchandise requests.
- Used organizational skills and abilities with equipment to prepare shipping loads.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
Clerk
Lowes
Nanuet, NY
03.2016 - 03.2023
- Observed deadlines, enabling timely completion of tasks.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Responded to requests by preparing and sending files and documents.
- Copied, scanned and filed documents to maintain office records.
Head Cashier
Lowes Home Improvment
Nanuet, NY
08.2019 - 06.2021
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed payments for customers quickly and accurately to exceed productivity standards.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Loss Prevention Specialist
Lowes Home Improvment
Paterson, NJ
09.2016 - 08.2020
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
- Gathered loss control data and compiled information into reports for submission to appropriate customers.
Education
Certificate - Frontline Manager Leadership Program
University of Denver
Denver, CO06-2023
Some College (No Degree) - Operations Management
Southern New Hampshire University(In Progress)
Hooksett, NHSkills
- performance and quality management
- Claims management
- Team Leadership and coaching
- Schedule and labor planning
- People skills
- Communication
- escalation resolution
- Performance management
- Associate onboarding and training
- Microsoft Excel
- compliance and safety leadership
Timeline
Market Delivery Supervisor
Lowes Home Improvment
03.2023 - Current
Delivery Coordinator
Lowes Distribution Center
06.2021 - 03.2023
Head Cashier
Lowes Home Improvment
08.2019 - 06.2021
Loss Prevention Specialist
Lowes Home Improvment
09.2016 - 08.2020
Clerk
Lowes
03.2016 - 03.2023
Some College (No Degree) - Operations Management
Southern New Hampshire University(In Progress)
Certificate - Frontline Manager Leadership Program
University of Denver