Aje'e Jones
Memphis,TN
Summary
I have a proven track record of success in both clinical and administrative settings as a highly skilled Certified Clinical Medical Assistant and Customer Service Representative. I have expertise working with a range of clients and patients, from legal firms to health services, and I am able to manage client accounts and handle billing difficulties with ease. I am a committed and detail-oriented professional. Ilead Exploration awarded me a high school diploma, and Remington College granted me a certification in medical assisting. Additionally, I have received training in basic life support and CPR. I am an all-around professional with a wide range of abilities and experiences who is extremely motivated and caring, making me a valuable asset to any team. Authorized to work in the US for any employer
Overview
3
3
years of professional experience
1
1
Certification
Work History
Chick-Fil-A Team Member
Chick-Fil-A Restaurants
02.2025 - 05.2025
- Delivered customer service to over 100 guests per shift in a fast-paced environment, consistently ensuring order accuracy and satisfaction
- Managed front counter and dining area service during peak hours, handling up to 15 transactions per hour with a 95% order accuracy rate.
- Maintained a clean and organized dining area, restocking supplies and sanitizing surfaces regularly
- Resolved customer concerns quickly and professionally to uphold Chick-Fil-A’s reputation for hospitality
- Assisted with mobile orders and curbside delivery to improve speed and customer satisfaction
- Collaborated with team members to ensure timely service during peak hours
- Monitored inventory levels and restocked supplies to maintain workflow efficiency
- Followed strict sanitation and cleanliness guidelines to ensure a safe kitchen environment
- Operated kitchen equipment safely and reported maintenance issues when necessary
- Worked efficiently in a team to fulfill large volumes of orders under pressure
- Maintained temperature logs and food safety checklists in compliance with company and health regulations
Personal Development and Family Care
Stay At Home Mom
10.2023 - 01.2025
- Balanced full-time caregiving for 1 child while completing 6-12 credit hours per semester toward an Associate’s Degree at UMGC.
- Maintained a 3.5 GPA while managing 40+ hours per week of family caregiving and full-time academic coursework.
WellSpace Health Dedicated Agent
TeleDirect
04.2023 - 09.2023
- Well Space dedicated agent contracted through TeleDirect
- Knowledge and usage of EHR Software
- Answered over 100 phones calls per shift, and provided information to callers, took messages and routed calls as appropriate
- Facilitated over 100 new patient registration
- Schedule, reschedule, and cancel patient appointments
Call Center Customer Service Representative
Tele Direct Call Center
02.2023 - 09.2023
- Assisted customers with a warm and professional attitude
- Handed calls for a variety of clients such as the NAACP, law firms, health services, and more.
- Managed over 50 customer accounts per shift
- Handled billing issues and order inquiries
- Performed data entry for customer information
- Booked appointments
- Monitored claims and physician-related services
Student Externship - Clinical Assistant
Campbell's Clinic
12.2022 - 01.2023
- Completed four weeks of externship with Remington College
- Directed and escorts patients to appropriate treatment areas; 6 patients per hour
- Obtained appropriate information to aid the physician in the treatment of the patient
- Performed suture removal and dressing changes
- Assists physician in minor office procedures such as biopsies, injections and aspirations
- Applied, removes and fits soft goods
- Ensured exam rooms/pods are clean and properly stocked
- Scheduled patient's appointments, tests and surgeries when necessary
- Performed other related duties as assigned
- Vital signs
- Phlebotomy
- Used systems related to the job
Receptionist
Artisan Nail Lounge
05.2022 - 11.2022
- Greeted all customers and guests
- Checked in/out customers
- Took phone calls, directed visitors and took messages
- Returned calls to Customers
- Scheduled over 100 appointments, reservations and bookings
- Resolved customer and guest issues
- Handled cash and deliveries
- Monitored and updated customer records
- Supplying refreshments
- Stocking back room
- Sanitizing equipment
Education
Associate's degree - General Studies
University of Maryland - Global
Adelphi, MD05-2026
Certificate of Technical Studies - Certified Clinical Medical Assistant
Remington College-Memphis Campus
Memphis, TN02-2023
Skills
- Microsoft Word
- Organizational skills
- Data entry
- Phone etiquette
- Scheduling
- Customer service
- Typing
- Time management
- Medical Office Experience
- Communication skills
- Microsoft Excel
- Problem-solving
- Teamwork and collaboration
- Positive attitude
Certification
- CPR Certification
- BLS Certification
- CCMA Certification
Timeline
Chick-Fil-A Team Member
Chick-Fil-A Restaurants
02.2025 - 05.2025
Personal Development and Family Care
Stay At Home Mom
10.2023 - 01.2025
WellSpace Health Dedicated Agent
TeleDirect
04.2023 - 09.2023
Call Center Customer Service Representative
Tele Direct Call Center
02.2023 - 09.2023
Student Externship - Clinical Assistant
Campbell's Clinic
12.2022 - 01.2023
Receptionist
Artisan Nail Lounge
05.2022 - 11.2022
Associate's degree - General Studies
University of Maryland - Global
Certificate of Technical Studies - Certified Clinical Medical Assistant
Remington College-Memphis Campus
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