Ajee Lee
Southfield,MI
Summary
Efficiency-driven Executive Office administrative assistant with diligent approach to handling financial, employee and office records while thinking critically and mastering problem solving. Respectful and well-spoken with team members, managers and customers, Smoothly coordinate teams and supplies to accomplish daily office goals. Well-rounded possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands, while working autonomously.
Overview
8
8
years of professional experience
Work History
Service Support Advisor III
Rivian Automotive Inc.
Plymouth, MI
10.2024 - Current
- The Service Advisors are the virtual, end-to-end point of contact for Rivian owners needing assistance with general vehicle questions, charging, and/or connectivity education, repair, maintenance, and service intake.
- Utilizing strong listening and comprehension skills, you will triage the situation either over the phone or through other reporting methods, document vehicle concerns and symptoms, and determine the best servicing solution, all with a customer-first focus.
- Document customer concerns, determine if a quick technical solution is available, execute the solution, and document it.
- Create the repair plan, order parts, schedule service appointments, and alternative transportation needs, then communicate next steps back to the customer for agreement and work authorization.
New Accounts Ambassador
Raymond James
Southfield, MI
12.2022 - 10.2024
- Energetically answering high volume of phone calls and focus on client needs.
- Accurately diagnose questions and issues and establish client focused solutions.
- Processing documents accounts to meet the industry policies and regulations.
- Review daily task for accuracy and completeness.
- Maintain detailed records/ notes to ensure all clients requests are logged and completed in a timely fashion.
- Review standard issues, analyzes and interprets data and determines appropriate corrective action.
- Participates in high learning culture where on the job training as prevalent.
Executive Assistant
ROBERT HALF
TROY, MI
02.2021 - 11.2022
- Reviews documents and obtains additional information to complete accurate paperwork and avoid delays.
- Collaborate with administrative support to oversee calendars and prioritize meetings and appointments.
- Create memos, letters and other documents, fostering internal and external communication.
- Coordinates schedules, administrative functions, quality assurance and process improvements to bolster operational output.
- Assist customers with information regarding claims made on a day basis.
- Interacts professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Maintains company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
CORRESPONDENT SPECIALIST
UNITED SHORE
PONTIAC, MI
06.2020 - 03.2021
- Reviewed all incoming closed Correspondent loan packages.
- Ensured completeness, accuracy and adherence to purchase standards
- Set up loans for servicing
- Completed Post Closing Audit checklist to verify loan documents are complete and accurate
- Verified data is consistent between final closing documents.
- Work with correspondents and internal resolution teams to get any necessary corrections to all closing and collateral documents
- Respond to email and phone inquiry from correspondents on the status of their loans
- Created and completed loan submission packages.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Inspected loan documentation for mistakes and corrected discrepancies.
SPECIALIST
DHL GLOBAL - PORT HURON
, MI
12.2018 - 11.2019
- Detected and prevented violations of U.S Customs laws. Import/Export Regulations and the entry of illegal substances
- Tracked shipments and communicated with carriers to confirm arrival time and release.
- Coordinated logistics for pickup and delivery of freight and containers to customers.
- Identified shipments requiring special handling based on value, size, documentation and country of origin.
- Processed and completed invoicing processes for timely and accurate billing of imports.
- Oversaw brokerage department adherence with domestic and international laws and organizational procedures.
- Cleared goods through customs and verified delivery to client destinations.
- Facilitated communication between company, customers and overseas partners to maintain efficient operations.
Executive Administrative Assistant
St Clair County Health Department
Port Huron , MI
06.2017 - 08.2018
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Obtained scanned records and uploaded to database.
- Assisted with payroll preparation and entered data into cumulative payroll document.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.
- Coordinated communications between departments to ensure timely completion of projects.
- Produced and distributed memos, newsletters and other forms of communication.
- Prepared monthly financial statements according to established deadlines.
- Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
Office Administrative Assistant
CLAIR COUNTY, PORT HURON
Port Huron , MI
06.2017 - 08.2018
- Data entry, scheduled appointments and compiled data
- WIC client information, billing, created staff schedules, staff me sheets, minutes for meetings, assisted with bookkeeping.
- Utilized CHAMPS, Insight, and Patagonia databases.
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Obtained scanned records and uploaded to database.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Drafted agendas, meeting notes and other documents to enhance collaborative process.
- Directed clients and guests to correct departments, rooms and staff members.
Education
High School Diploma -
Port Huron High School
Port Huron, MI06.2012
Business Administration
St.Clai County Community College
Port Huron, MISkills
- Proficient in Microsoft Office
- Proficient Typist, 62 WPM
- Proficient in Customer Relations
- Professional Communication
- Administrative Coordination
- Administrative Support
- Accounts Payable and Receivable
- Typing and Formatting Proficiency
- Business Documentation Development Skills
- Supply Chain Coordination
- Task Management Expertise
- Efficient Data Documentation
- Adaptable Problem Solver
- Time Management Expertise
- Detail-Oriented Approach
- Efficient Data Input
- Outgoing Correspondence Management
- Travel Management
- Service scheduling
- Technical troubleshooting
- Issue resolution
- Parts ordering
Timeline
Service Support Advisor III
Rivian Automotive Inc.
10.2024 - Current
New Accounts Ambassador
Raymond James
12.2022 - 10.2024
Executive Assistant
ROBERT HALF
02.2021 - 11.2022
CORRESPONDENT SPECIALIST
UNITED SHORE
06.2020 - 03.2021
SPECIALIST
DHL GLOBAL - PORT HURON
12.2018 - 11.2019
Executive Administrative Assistant
St Clair County Health Department
06.2017 - 08.2018
Office Administrative Assistant
CLAIR COUNTY, PORT HURON
06.2017 - 08.2018
High School Diploma -
Port Huron High School
Business Administration
St.Clai County Community College
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