Ajeel Aziz

• Streamlined front office operations by implementing efficient systems and processes.
• Enhanced guest experience through exceptional communication and problem-solving skills.
• Developed and maintained a high-performing team by providing regular coaching, feedback, and support.
• Increased guest satisfaction scores with proactive approach to addressing concerns and resolving issues promptly.
• Collaborated closely with other department heads to ensure seamless coordination of guest services across all areas of the hotel.
• Optimized room inventory management, ensuring maximum occupancy while minimizing overbooking situations.
• Maintained a comprehensive knowledge of industry trends, best practices, and emerging technologies to inform decision-making processes within the department.
• Implemented staff training programs that improved service quality and increased customer loyalty.

• Oversees the entire Front Office operation to maintain high standards.
• Evaluates levels of Guest satisfaction and monitors trends, with a focus on continuous improvement.
• Ensures Regular Guests and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty program.
• Maximizes room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
• Sets departmental objectives, work schedules, budgets, policies, and procedures.
• Monitors the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
• Ensures Team Members have current and up to date knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and underset policies and practices.
• Maintains good communication and working relationships with all hotel departments.
• Monitors and maintains staffing levels to meet business demands.
• Conducts monthly communication meetings and produce minutes.
• Manage staff performance issues in compliance with company policies and procedures.
• Recruits, Manages, Trains and Develops the Front Office team.
• Complies with hotel security, fire regulations and all health and safety legislation.
• Acts in accordance with policies and procedures when working with front of house equipment and property management systems.
• Assists with other departments, as necessary.

• overseeing the staff, ensuring inventory control, providing quality customer service, and complying with all food and beverage regulations

• Develops operational guidelines by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures

• Maintains dining room staff by recruiting, selecting, orientating, and training employees

• Prepares dining room staff by introducing menus and teaching food presentation techniques; conducting food and wine tastings; giving instruction in etiquette and serving techniques

•Maintains dining room staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results

•Assists in welcoming patrons by exchanging pleasantries, escorting them to dining area; seating them; presenting and introducing menus; announcing waitperson's name

•Maintains dining room ambiance by inspecting and monitoring serving stations, table linens, floors, seating, lighting, and music

•Protects dining room assets by adhering to security policies and procedures

•Prepares reports for facility management by identifying patron service requirements; observing and recording patron reactions to meals; beverages, and restaurant environment

•Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

•Contributes to team effort by accomplishing related results as needed

Managed daily room inventory, including sold out nights and relocations for 491 room hotel

• Implemented new Guest Ware program for hotel guest requests and incidents, resulting in more efficient and organized reporting and follow thru.
• Managed staff of 25 including scheduling and payroll
• Greeted and assisted VIP's, handled guest complaints, issues and concierge needs
• Immediate supervisor for all employees on duty when department supervisor was not present
• Worked with Security to respond, investigate and report emergencies and incidents
• Managed Regency Club.

Managed guest service activities and guest satisfaction.

• Oversaw, trained and scheduled a team of ten customer service associates.
• Achieved quality results by leading front office agents through training, communication, and empowerment.
• Resolved guest issues and completed special requests to ensure the satisfaction of the guests.
• Forecasted occupancy and generated discrepancy, comp occupancy, and allowance reporting.
• Responsible for settling guest accounts and all aspects of recordkeeping by overseeing and coordinating front desk and audit function to ensure financial transactions for the day were verified and balanced.