Ajeel Aziz
Madison,WI
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
3
3
years of professional experience
Work History
Front Office Manager
The Edgewater Hotel
Madison, WI
04.2024 - Current
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
Director of Front Office
Sheraton Hotel & Resorts
Brookfield, 53005
09.2023 - 04.2024
- Developed and managed Front Office policies and procedures.
- Managed customer complaints and rectified issues to complete satisfaction.
- Welcomed large volume of guests and improved overall customer service.
- Trained new front office staff, providing guidance on company procedures and customer service standards.
- Addressed and resolved customer inquiries and complaints, providing high-quality service and maintaining satisfaction.
- Delegated work to staff, setting priorities and goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Conducted regular performance evaluations to identify areas for improvement among staff members.
- Resolved customer complaints promptly while upholding brand standards of excellence.
Front Office Manager
The Edgewater Hotel
Madison, WI
09.2021 - 09.2023
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
Education
Associate of Arts - Marketing
University of Wisconsin - Milwaukee
Milwaukee, WI05-2018
Skills
- Oral and writing communication
- Workflow Coordination
- Operations Management
- Effective Planning
- Payroll and budgeting
- Project Management
- Team Management
- Guest Relations
Languages
Arabic
Native/ Bilingual
Accomplishments
- Manager of the Quarter x3
Timeline
Front Office Manager
The Edgewater Hotel
04.2024 - Current
Director of Front Office
Sheraton Hotel & Resorts
09.2023 - 04.2024
Front Office Manager
The Edgewater Hotel
09.2021 - 09.2023
Associate of Arts - Marketing
University of Wisconsin - Milwaukee
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