Experienced account management professional with a proven track record in client relations, strategic planning, and driving revenue growth. Adept at fostering team collaboration and consistently achieving results, while remaining adaptable to changing business needs. Skilled in relationship building, negotiation, and project management with a reputation for reliability, effective communication, and problem-solving abilities.
Hi, I’m
Ajeenah Hayes
Mansfield,TX
Summary
Overview
13
years of professional experience
Work History
Wofford Realty team
Realtor
01.2022 - Current
Job overview
- Create market analysis of recently old properties to determine their competitive market price for clients
- Serve as a communication liaison between potential property owner and current owner by facilitating direct meetings between parties
- Prepare contracts to ensure terms and conditions of purchase agreement are met before closing dates in the best interest of client
- Prepare documents such as representation contracts, purchase agreement and leases and confer with escrow companies, lenders, and home inspectors to ensure that terms and conditions of purchase agreements are met before closing dates
- Coordinate property closings, overseeing signing of documents and disbursements of funds
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
Verizon Wireless
Senior Business Account Manager
08.2022 - 08.2024
Job overview
- Grew new and supported existing local Little Rock Arkansas businesses with 5-499 employees with technology solutions to cut costs and increase efficiency as well as maintain top line cutting edge telecommunications solutions in their business
- Gained new business and incremental revenue to meet sales targets
- Made outbound calls to customers
- Developed and qualified leads within respective territory to drive additional sales opportunities through cold-calling, partner-selling, lead-generation campaigns, and modern social selling techniques
- Submitted credits for review, ensured customer communication and application and assist with billing inquiries
- Resolved customer problems and recommended solutions
- Built relationships with key decision makers
- Presented and created multi product solution opportunities
- Tracked and reported progress through sales force automation tools
Sedgwick
Workers Compensation Claims Associate Trainee
01.2022 - 07.2022
Job overview
- Negotiated settlement of claims within designated authority
- Examined reports thoroughly to make sure the evaluation process was error free
- Investigated and gathered information to determine the exposure on the claim
- Calculated and assigned timely appropriate reserves to claims
- Coordinated vendor referrals for additional investigation and or litigation management
- Ensured claim files are properly documented and claims coding is correct
Kellogg Company
Sales Representative
08.2016 - 01.2022
Job overview
- Sales Representative for Walmart selling 247 pallets against a goal of 80 annually and achieved and exceeded 100 percent of $1milion goal each quarter
- Created and implemented a new and improved format for event tracking system
- Sold more than 50 percent of the required goals while leading teams in special events
- Selected as team member of Kellogg Nutrition Team, educating consumers on cereals that are healthier, gluten free and with less sugar
- Supply clients and stakeholders with timely and insightful reports
- Trained new employees on the Perfect Store Model and how to excel in the retail business
- Covered team meetings in manager’s absence
Keller Williams Realty
Realtor
05.2013 - 01.2022
Job overview
- Created market analysis of recently old properties to determine its competitive market price for clients
- Serve as a communication liaison between potential property owner and current owner by facilitating direct meetings between parties
- Prepared contracts to ensure terms and conditions of purchase agreement are met before closing dates in the best interest of client
- Achieved consistent success by selling 30 homes annually and surpassing the yearly sales volume target of $2.8 million for four consecutive years
- Prepared documents such as representation contracts, purchase agreement and leases and confer with escrow companies, lenders, and home inspectors to ensure that terms and conditions of purchase agreements are met before closing dates
- Coordinated property closings, overseeing signing of documents and disbursements of funds
McNichols Company
Customer Service Specialist
04.2012 - 05.2013
Job overview
- Provided customers with quotes through rapid cost calculations
- Increased sales opportunities through collaboration with strategic vendors using established pipeline and sales forecasting
- Curated recommendations specific to customers’ needs and opportunities
- Made accurate, rapid cost calculations, and provided customers with quotes
- Negotiated terms of contracts and installation dates
- Negotiated variations in price, delivery and specifications with Sales Managers
- Identified and investigated customer requirements and provided solutions that met client needs
Education
University of Arkansas At Little RockLittle Rock, AR
Bachelor of Business Administration from Marketing
University Overview
Skills
- Sales and Marketing
- Claims Management
- Account Manager
- Software Development Customer
- Sales Force
- Regulatory Compliance
- Stay in Front
- Database Management
- Tech-savvy mindset
- Sales negotiation
- Client Relations
- Contract Negotiation
- Property Marketing
- Strong negotiation skills
Licensescertificates
Licensescertificates
- Realtor License, Kaplan School of Real Estate, Arlington, TX, 01/31/26
- All Line Adjuster License, TX, LA, OK, 08/08/26
Timeline
Senior Business Account Manager
Verizon Wireless
08.2022 - 08.2024
Realtor
Wofford Realty team
01.2022 - Current
Workers Compensation Claims Associate Trainee
Sedgwick
01.2022 - 07.2022
Sales Representative
Kellogg Company
08.2016 - 01.2022
Realtor
Keller Williams Realty
05.2013 - 01.2022
Customer Service Specialist
McNichols Company
04.2012 - 05.2013
University of Arkansas At Little Rock
Bachelor of Business Administration from Marketing