Hi, I’m
Ajha Williams
Powell,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at completing tasks effectively, unsupervised, and with quality. Quickly mastering new skills.
Overview
8
years of professional experience
Work History
Safelite SolutionsColumbus, OH
Customer Service Representative
06.2021 - Current
Job overview
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Utilized specialized software applications related to the job role.
- Maintained confidentiality of sensitive information entered into the system.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Checked source documents against entered data to ensure accuracy.
- Identified discrepancies between source documents and entered data.
- Scanned documents into appropriate databases for storage purposes.
- Researched requested information using available resources when necessary.
- Provided support to management staff in regards to data entry processes.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Maintained database by entering new and updated customer and account information.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Remained focused for lengthy periods to accurately perform work with adequate speed.
- Proofread and edited documents to correct errors.
- Exceeded quality goals to support team productivity.
MedSpeedColumbus, OH
Medical Courier
07.2018 - 04.2019
Job overview
- Coordinated delivery of medical specimens to appropriate laboratory facilities.
- Maintained a clean and organized vehicle interior, and inspected vehicles daily to ensure safety on the roadways.
- Managed multiple routes concurrently while meeting all deadlines.
- Processed paperwork associated with deliveries accurately and efficiently.
- Adhered to HIPAA regulations when handling sensitive materials.
- Utilized GPS navigation technology for efficient routing of deliveries.
- Assisted in loading and unloading items into vehicles as needed.
- Maintained detailed logs of all deliveries including dates, times, locations.
- Responded quickly to any changes or requests from dispatch personnel.
- Followed established protocols when transporting hazardous materials.
- Coordinated parcel delivery using strong time management skills.
- Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
- Tracked delivery records with manifests using smartphones for customer signatures.
- Documented pickups and deliveries and submitted reports after shift.
- Delivered medical supplies and equipment to healthcare facilities.
- Provided exceptional customer service during interactions with clients.
- Ensured timely pick up and delivery of packages within designated time frames.
Hand and Stone Massage and Facial SpaColumbus, OH
Receptionist
04.2017 - 07.2018
Job overview
- Maintained a neat reception area by organizing materials and tidying up furniture and sweeping waiting area.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Served visitors by greeting, welcoming, offering refreshments, and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Updated and recorded customer or client information to maintain accounts.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answered and directed multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled appointments and maintained and updated appointment calendars for team, clients, customers, and other visitors.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
KinderCare Learning CentersColumbus , OH
Daycare Teacher
01.2016 - 04.2017
Job overview
- Developed lesson plans and activities to engage children in learning.
- Created a positive, nurturing environment for young students.
- Supervised children during meal times, playtime, and other activities.
- Assisted with toilet training and diaper changing when necessary.
- Provided guidance on social development issues such as sharing, following directions.
- Utilized positive reinforcement techniques to promote desired behavior in children.
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
- Communicated regularly with parents regarding their child's progress or behavioral issues.
- Administered medication according to doctor's orders when needed.
- Observed health practices such as proper handwashing procedures.
- Participated in staff meetings, professional development workshops, trainings and conferences to improve educational skills..
- Read aloud and played alphabet games to encourage early literacy.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Engaged with children on individual basis to build positive, trusting relationships.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
Education
Worthington Kilbourne High SchoolColumbus, OH
High School Diploma
05-2013
Ohio State UniversityColumbus, OH
Some College (No Degree) from Early Childhood Education
Skills
- Data collection and entry
- Scheduling
- Typing Proficiency
- Customer Service
- Filing
- Critical Thinking
- Problem Resolution
- Microsoft Outlook
- Prioritization
- Positive and Professional
- Computer Proficiency
- Reading Comprehension
- Active Listening
- Proofreading
- Data Security and Information Protection
- Schedule Management
- Scheduling Appointments
- Multi-Line Telephone Skills
- Data Transcription
- Understands Grammar
- Advanced MS Office Suite Knowledge
- Attention to Detail
- Multitasking
- Organizational Skills
- Adaptability and Flexibility
- Professional Demeanor
- Recordkeeping and Bookkeeping
- Meticulous and Organized
References
References available upon request.
Timeline
Customer Service Representative
Safelite Solutions
06.2021 - Current
Medical Courier
MedSpeed
07.2018 - 04.2019
Receptionist
Hand and Stone Massage and Facial Spa
04.2017 - 07.2018
Daycare Teacher
KinderCare Learning Centers
01.2016 - 04.2017
Worthington Kilbourne High School
High School Diploma
Ohio State University
Some College (No Degree) from Early Childhood Education
Similar Profiles
Jodi FaccadioJodi Faccadio
Customer Service Representative at Safelite SolutionsCustomer Service Representative at Safelite Solutions
Shannon Brown OrellanaShannon Brown Orellana
Biller 2 at Safelite SolutionsBiller 2 at Safelite Solutions
JADZIAH CAMERONJADZIAH CAMERON
CLAIMS SPECIALISTS at SafeLite SolutionsCLAIMS SPECIALISTS at SafeLite Solutions
Tiffany LanningTiffany Lanning
Assoc Systems Analyst at Safelite SolutionsAssoc Systems Analyst at Safelite Solutions
Tammy WarrellTammy Warrell
Revenue Manager at the Blackwell InnRevenue Manager at the Blackwell Inn