A'jhanae Gray
Hollywood,FL
Summary
Customer-focused professional with solid experience in hospitality and retail. Skilled in enhancing customer satisfaction and operational efficiency through effective product merchandising and relationship management. Delivers prompt, courteous service while maintaining organization and attention to detail. Dependable customer service specialist with a strong focus on time management and visual merchandising. Proven ability to support team collaboration and maintain organized, customer-ready displays to optimize shopper satisfaction.
Overview
2021
2021
years of professional experience
Work History
Retail Associate
DD's Discount Store
Miami, Florida
2021 - 2022
- Greeted customers and provided excellent customer service.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Stocked shelves with merchandise according to store guidelines.
- Maintained cleanliness and organization of store displays.
- Organized backroom storage areas for efficient access to merchandise.
- Performed price checks on items requested by customers.
Customer Service
Publix
Miramar, Florida
05.2020 - 10.2020
- Delivered friendly, professional customer service to enhance customer experience throughout the store.
- Guided customers in locating products and addressed inquiries about store merchandise to support informed purchasing decisions.
- Communicated effectively with team members and customers to enhance collaboration.
- Bagged customers’ groceries carefully and efficiently while ensuring items were handled properly.
- Restocked shelves and merchandise during shifts to ensure continuous product availability for customers.
- Organized products and maintained clean, neat, and customer-ready displays.
Customer Service
Hard Rock Stadium
Miami Gardens, Florida
10.2017 - 01.2019
- Friendly, dependable, and customer-focused professional with experience in hospitality and food service. Skilled at providing excellent customer service, assisting guests, handling customer concerns, processing transactions, and working efficiently in fast-paced environments.
- Greeted customers warmly and assisted promptly to enhance their experience.
- Assisted customers with purchases, orders, and payments to ensure satisfaction.
- Responded to customer questions and provided accurate information regarding products, services, and policies.
- Processed payment transactions efficiently at point of sale using debit and credit cards. ● Prepares and restocks food products ● Processes and fills customer food orders, and prepares specialty dishes quickly and accurately.
Education
High School Diploma -
Miami Norland
Miami Gardens, FL05-2019
Affiliations
- LEADERSHIP
Member of the Academy of Hospitality and Tourism
Timeline
Customer Service
Publix
05.2020 - 10.2020
Customer Service
Hard Rock Stadium
10.2017 - 01.2019
Retail Associate
DD's Discount Store
2021 - 2022
High School Diploma -
Miami Norland