Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ajhanti Pass

Calumet City,IL

Summary

Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.

Overview

6
6
years of professional experience

Work History

ABP Warehouse Clerk

Meijer
Pleasant Prairie, WI
07.2023 - 12.2025
  • Operated forklifts and pallet jacks to move inventory safely and efficiently.
  • Received, inspected, and organized incoming shipments for quality control.
  • Maintained accurate records of inventory levels using warehouse management systems.
  • Assisted in loading and unloading delivery trucks to ensure timely operations.
  • Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
  • Improved efficiency with quick and accurate loading of boxes.

Customer Service Manager

Walmart
Chicago, IL
06.2020 - 04.2023
  • Led customer service team to enhance satisfaction and resolve issues efficiently.
  • Developed training programs to improve staff performance and service quality.
  • Monitored service metrics to ensure compliance with company standards and objectives.
  • Mentored new hires on best practices in customer interaction and problem resolution.
  • Implemented process improvements that reduced response times for customer inquiries.
  • Oversaw scheduling and workflow management to optimize resource allocation effectively.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Education

High School Diploma -

Waukegan Highschool
Waukegan, IL
05.2020

Skills

  • Warehouse safety
  • Order picking
  • Unpacking merchandise
  • Receiving
  • Team collaboration

Timeline

ABP Warehouse Clerk

Meijer
07.2023 - 12.2025

Customer Service Manager

Walmart
06.2020 - 04.2023

High School Diploma -

Waukegan Highschool