Ajhia Roberts
Houston,TX
Summary
Organized and dedicated with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong
decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Adaptable with knowledge of conflict resolution, customer communications and order processing. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as diligent by my peers, I can be relied upon to help your company achieve its goals.
Overview
8
8
years of professional experience
Work History
Executive Administrator
ICS
12.2022 - Current
- Handled administrative tasks concurrent with already assigned customer service tasks
- Created and mailed out lien letters to defaulted customers And clients
- Scheduled and handled subcontractor agreements and invoices
- Assisted in the warehouse as needed, receiving shipments and staging inventory parts for scheduled jobs
- Prepare staff work schedules and assign specific duties
- Direct administrative activities causally related to making products or providing services
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
- Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement
- Managing contracts and contractors
- Maintained all QuickBooks and financials
Customer Service Representative
ICS
09.2022 - Current
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Created a new customer database by entering customer information into a database
Health Concierge
CVS/Aetna
08.2021 - 09.2022
- Resolved claims disputes, requests for clarification, and appeals in an efficient and timely manner
- Developed strong customer service skills
- Processed an average of 10 patients per day
- Performed statistical analyses for projects and reports related to potentially sensitive information loss in medical records, personal information, and Social Security numbers
Real Estate Agent
Texas United Realty
10.2016 - 09.2021
- Maintained a database of business contacts, allowing for better customer retention via referrals and increased sales
- Sold and leased residential properties
- Assisted with property management
- Collecting rent payments, scheduling maintenance, hiring contractors and agreements for 'make-ready'
Education
Xavier University of Louisiana
New Orleans, LASkills
- Computer literacy
- Communication skills
- Time Management
- Interpersonal Skills
Timeline
Executive Administrator
ICS
12.2022 - Current
Customer Service Representative
ICS
09.2022 - Current
Health Concierge
CVS/Aetna
08.2021 - 09.2022
Real Estate Agent
Texas United Realty
10.2016 - 09.2021
Xavier University of Louisiana