AJIA BROWN
Rahway,NJ
Summary
Skilled in providing direct and effective communication in fast-paced environment, with focus on customer satisfaction and issue resolution. Developed strong analytical and problem-solving abilities, coupled with payroll and registration proficiency. Seeking to leverage these transferable skills in new field while continuing to deliver high-quality service.
Overview
4
4
years of professional experience
Work History
Consumer Support Agent (Temp)
Public Partnerships LLC
03.2025 - Current
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
- Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties.
- Provided excellent customer service to employees by addressing inquiries and resolving issues related to their paychecks.
- Completed registration paperwork, verifying accurate patient information.
- Processed timecards and payroll data for team of employees.
CUSTOMER SERVICE REPRESENTATIVE
Sutherland Global
05.2023 - 08.2024
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Increased customer satisfaction ratings by 15% by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Collected deposits or payments and arranged for billing.
FRONT DESK RECEPTIONIST (TEMP)
Lincoln Tech
02.2023 - 04.2023
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- I greeted customers, answered general questions, and improved customer satisfaction by 10%.
ADMINISTRATIVE ASSISTANT
Allstate Sales Group
11.2021 - 08.2022
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Entered 30% of the data into spreadsheets using Microsoft Excel.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
05-2026
Associate of Arts - Psychology
Union County College
05.2018
High School Diploma -
Rahway High School
06.2014
Skills
- Problem-solving
- Empathy
- Multitasking and prioritization
- Verification and eligibility
- Account updating
- Time management
- Adaptability
- Payroll training
- Data entry
- Verbal and written communication
- Patient scheduling
- HIPAA procedures
Timeline
Consumer Support Agent (Temp)
Public Partnerships LLC
03.2025 - Current
CUSTOMER SERVICE REPRESENTATIVE
Sutherland Global
05.2023 - 08.2024
FRONT DESK RECEPTIONIST (TEMP)
Lincoln Tech
02.2023 - 04.2023
ADMINISTRATIVE ASSISTANT
Allstate Sales Group
11.2021 - 08.2022
Associate of Arts - Psychology
Union County College
High School Diploma -
Rahway High School
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Similar Profiles
Ashley PerryAshley Perry
Personal Care Assistant at Public Partnerships LLCPersonal Care Assistant at Public Partnerships LLC
Ayana GreenAyana Green
Home Health Aide at Public Partnerships, LLCHome Health Aide at Public Partnerships, LLC
AJIA BROWNAJIA BROWN
Consumer Support Agent (Temp) at Public Partnerships LLCConsumer Support Agent (Temp) at Public Partnerships LLC
Christerlie FleuristinChristerlie Fleuristin
Dental Assistant Intern at Jean-Romain DentalDental Assistant Intern at Jean-Romain Dental
Lesly CastilloLesly Castillo
Receptionist at Take Off ProductionReceptionist at Take Off Production