Ajia Cano
Scale Operator
Steger,IL
Summary
Accomplished Assistant Store Manager at Circle K Convenience Store, adept in customer service and data entry proficiency. Demonstrated success in enhancing customer satisfaction and streamlining operations. Skilled in fostering team development and improving store performance through strategic decision-making and effective problem-solving.
Overview
10
10
years of professional experience
Work History
Scale Operator
Big Daddy Scrap
04.2021 - Current
- Promoted a positive company image by maintaining a clean, organized work area at all times.
- Ensured prompt resolution of customer inquiries or concerns through clear communication and collaboration with relevant team members.
- Contributed to overall operational success with reliable attendance, punctuality, and adherence to company policies.
- Dispatched orders to drivers for efficiency.
- Improved customer satisfaction by providing efficient, courteous service to truck drivers and other clients.
- Maintained smooth operations by promptly addressing any scale malfunctions or issues.
- Assisted in training new scale operators on company procedures, equipment usage, and safety protocols.
- Answered customer calls professionally and routed to appropriate person.
- Ensured accurate record-keeping for inventory management purposes through diligent data entry.
- Identified issues and developed solutions to improve quality control.
Assistant Store Manager
Circle K Convenience Store
04.2014 - 03.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
Education
Associate of Arts - Criminal Justice
Prairie State College
Chicago Heights, IL 05.2001 -
GED -
Rich South High School
Richton Park, IL 05.2001 -
Skills
- Customer Service
- Data entry proficiency
- Time Management
- Technical knowledge
- Document Management
- Data Entry
- Accurate Recordkeeping
Timeline
Scale Operator
Big Daddy Scrap
04.2021 - Current
Assistant Store Manager
Circle K Convenience Store
04.2014 - 03.2021
Associate of Arts - Criminal Justice
Prairie State College
05.2001 -
GED -
Rich South High School
05.2001 -