Ajia Liebetreu
Farmington Hills,MI
Summary
Authorized to work in the US for any employer. Highly motivated employee with desire to take on new challenges. Strong work ethic, highly organized, proactive and punctual. Has adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Works well within team settings and independently. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Office Manager
Health Quest Ciropractic And Physical Therapy
10.2023 - 02.2024
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reported to senior management on organizational performance and progress toward goals.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Delivered performance reviews, recommending additional training or advancements.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed office operations while scheduling appointments for department managers.
Audiology Assistant
Michigan Ear Institute
08.2022 - 10.2023
- Hybrid position
- Overseeing 18 Audiologist Schedule
- Booking appointments, speaking with manufacturers, and collaborating with couriers
- Transmitting medical records between systems
- Prepared reports, invoice, doctor letters, and medical records using words doc, spreadsheets, excel, adobe and other software application
- Inputting and Verifying Insurances for appointments
- Collecting co-pays and overdue fees
- Aided in training of other Audiology Assistant.
Medical Scheduler
Trinity Health
08.2021 - 01.2022
- Assisted patients with canceling and rescheduling appointments
- Transmitted medical records and other correspondence by mail, e-mail, or fax
- Prevented double bookings and set aside appropriate time in between appointments
- Answered telephones and directed calls to appropriate medical or administrative staff
- Greeted patients, determined purpose of visit and directed to appropriate staff
- Coordinated appointments with customers and staff members according to availability.
Registered Behavioral Technician
Family Support Center
07.2019 - 12.2019
- Collected and analyzed data and monitored progress and efficacy of individualized treatment plans
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities
- Communicated with patients' family members to explain treatment process, answer questions and maintain relationships
- Identified and addressed individual problems using clinical team recommendations and solutions
- Led individual and group therapy supporting prescribed procedures
- Restrained violent or suicidal patients using approved verbal or physical techniques.
Administrative Assistant
Bordner Installation Group
03.2018 - 07.2019
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion
- Created spreadsheets in Microsoft Excel for record-keeping and reporting
- Kept office equipment functional and supplies well-stocked to promote efficient operations
- Scheduled appointments, meetings and events for management staff.
Line/Cashier
Panera Bread
07.2017 - 03.2018
- Operated cash register or POS system to receive payment by cash, check and credit card
- Trained new team members in cash register operation, stock procedures and customer services
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service
- Set up workstations with needed ingredients, utensils and cooking equipment
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware
- Retained consistent quality and high accuracy when preparing identical dishes every day.
Cashier
Winn Dixie
08.2016 - 01.2017
- Operated cash register or POS system to receive payment by cash, check and credit card
- Helped customers find specific products, answered questions and offered product advice
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Preserved appearance of store by arranging and replenishing displays and merchandise racks
- Directed trash removal and sanitation procedures to keep aisles and register area organized
- Verified customer age requirement for alcohol or tobacco purchases.
Hostess
Red Lobster
01.2016 - 08.2016
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Communicated with servers about new tables, changes in food availability and customer comments
- Accommodated guests with children and special needs to promote comfortable dining experience
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
- Performed regular restroom checks to restock supplies and handle minor cleaning
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Education
Dothan High School
Dothan, ALSkills
- Customer Experience
- Patient Data Management
- Office Operations
- Communication
- Problem-solving
- Administrative Support
- Staff Management
- Task Delegation
- Scheduling
- Onboarding and Orientation
- Customer Service
- Teamwork and Collaboration
- Employee Training
Personal Information
Title: Audiology Assistant
References
Available upon request.
Timeline
Office Manager
Health Quest Ciropractic And Physical Therapy
10.2023 - 02.2024
Audiology Assistant
Michigan Ear Institute
08.2022 - 10.2023
Medical Scheduler
Trinity Health
08.2021 - 01.2022
Registered Behavioral Technician
Family Support Center
07.2019 - 12.2019
Administrative Assistant
Bordner Installation Group
03.2018 - 07.2019
Line/Cashier
Panera Bread
07.2017 - 03.2018
Cashier
Winn Dixie
08.2016 - 01.2017
Hostess
Red Lobster
01.2016 - 08.2016
Dothan High School
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