AJIAH RODGERS
WESTLAND,UNITED STATES
Summary
Customer service specialist with over 12 years of extensive expertise in customer engagement, inventory management, and conflict resolution. Proven track record in enhancing client satisfaction and retention through innovative solutions and financial compliance. Aspiring to leverage leadership skills and a collaborative approach to drive exceptional service and operational excellence.
Overview
1
1
year of post-secondary education
13
13
years of professional experience
Work History
LENDING SPECIALIST
People driven credit union
Southfield, United States
02.2024 - 05.2026
- Facilitated client consultations to determine lending solutions tailored to individual needs.
- Evaluated loan applications for compliance and accuracy, contributing to risk management.
- Implemented strategies that streamlined loan processing, improving turnaround times.
SHIPT SHOPPER
Shipt
Metro Detroit, United States
09.2019 - 12.2021
- Managed personal shopping operations, selected premium products, maintained quality standards, and ensured timely deliveries to enhance customer experience.
- Built strong relationships with customers through personalized service, precise communication, and thoughtful product substitution recommendations.
- Cultivated strong customer relationships through personalized service, effective communication, and tailored product substitution recommendations.
CALL CENTER REPRESENTATIVE
Flagstar Bank
Troy, United States
03.2019 - 09.2019
- Resolved complex customer issues promptly through effective problem-solving.
- Managed high call volumes while ensuring positive customer experiences.
- Improved call handling processes with team collaboration, resulting in reduced wait times.
PERSONAL FINANCE ADVISOR
Community Choice Credit Union
Redford, United States
10.2018 - 02.2019
- Advised clients on budgeting and debt reduction strategies, enhancing financial literacy and overall financial health.
- Collaborated with team to create personalized financial plans, delivering tailored solutions that addressed client goals.
- Resolved complex financial queries, building client trust and establishing long-term relationships.
TELLER
JPMorgan Chase
Belleville, United States
09.2016 - 10.2018
- Processed daily transactions and managed customer accounts while maintaining strict compliance with banking regulations and security protocols.
- Promoted bank products, driving sales growth and enhancing customer retention.
- Built strong relationships with diverse clients, resolved complex account inquiries, and delivered personalized financial guidance, improving overall customer satisfaction.
SALE REPRESENTATIVE
Madd Gear Boutique
Belleville, United States
08.2013 - 09.2016
- Managed customer relationships to increase sales and strengthen brand loyalty.
- Utilized effective communication to resolve customer inquiries and enhance satisfaction.
- Collaborated with team members to enhance product displays, attracting more customers.
Education
Esthetician License -
L'esprit Academy
Royal OakSpecs Howard School of Media Arts
Southfield 05.2015 - 09.2016
Skills
- Loan Processing
- Financial Compliance
- Risk assessment
- Customer consultation
- Customer relationship management
- Team Leadership
- Loan processing
- Conflict Resolution
- Financial Compliance
Timeline
LENDING SPECIALIST
People driven credit union
02.2024 - 05.2026
SHIPT SHOPPER
Shipt
09.2019 - 12.2021
CALL CENTER REPRESENTATIVE
Flagstar Bank
03.2019 - 09.2019
PERSONAL FINANCE ADVISOR
Community Choice Credit Union
10.2018 - 02.2019
TELLER
JPMorgan Chase
09.2016 - 10.2018
Specs Howard School of Media Arts
05.2015 - 09.2016
SALE REPRESENTATIVE
Madd Gear Boutique
08.2013 - 09.2016
Esthetician License -
L'esprit Academy