Ajiana Mackey
Stratford
Summary
Professional dental care provider with strong background in clinical support and patient care. Known for excellent communication, patient management, and technical assistance during procedures. Dependable team player with focus on achieving positive outcomes and adapting to changing environments. Skilled in sterilization techniques, radiography, and maintaining infection control standards.
Overview
7
7
years of professional experience
Work History
Dental Assistant
Modern Family Dentalcare
01.2025 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
Front Desk Receptionist
Hampton By Hilton
10.2024 - Current
- Checked parties in and out of their stay at the hotel
- Assisted with existing bookings and future hotel bookings
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Partnered with operations team to achieve company revenue and profit goals.
Unit Supply Specialist (92Y)
US Army
01.2018 - Current
- Completed regular inventory counts of equipment on book for unit.
- Maintained records of supply transactions for accuracy and tracking.
- Oversaw supply requests, accountability, and receipts.
- Prepared detailed reports on unit inventory and expenditures to inform senior personnel.
- Prepared unit and organizational supply documentation.
- Evaluated unit supply requirements and coordinated timely replenishment.
- Used comprehensive inventory management system to reduce overages and shortages.
- Planned and conducted annual section training.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Sorted and delivered materials to different work areas and staff.
Front Desk Receptionist
Four Points Sheraton Hotel
04.2022 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
Assistant Store Manager
Haagen-Dazs Ice Cream Shop
05.2021 - 12.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Dental Assistant - Dental Assistant
Porter And Chester
156 Boston Ave Bridgeport, CT03.2025
High School Diploma -
Notre Dame Catholic Highschool
Fairfield, CT05.2017
Skills
- Customer Service
Certified Dental Assistant
X-RAY/Radiology experience
- ADP Workforce Now
- McAfee
Timeline
Dental Assistant
Modern Family Dentalcare
01.2025 - Current
Front Desk Receptionist
Hampton By Hilton
10.2024 - Current
Front Desk Receptionist
Four Points Sheraton Hotel
04.2022 - 09.2022
Assistant Store Manager
Haagen-Dazs Ice Cream Shop
05.2021 - 12.2021
Unit Supply Specialist (92Y)
US Army
01.2018 - Current
High School Diploma -
Notre Dame Catholic Highschool
Dental Assistant - Dental Assistant
Porter And Chester
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