Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments. Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Tricity Pain Associates
San Antonio/ Fredericksbuurg, Texas
12.2021 - Current
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Administered injections, medications and treatments as directed by the physician.
Provided assistance to medical staff in performing minor surgical procedures.
Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Organized patient charts before each day's clinic sessions began.
Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Scheduled appointments for patients via phone and in person.
Measured vital signs and took medical histories to prepare patients for examination.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Organized charts, documents and supplies to maintain team productivity.
Cleaned and maintained medical equipment following procedures and standards.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Answered phones, scheduled appointments, greeted patients and ordered supplies.
Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Changed dressings on wounds to prevent infection and check for healing.
Shift Lead/Produce Team Trainer
Taco Bell Restaurant
San Antonio, Texas
06.2019 - Current
Assisted in the training of new employees.
Monitored employee performance and provided feedback on areas for improvement.
Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
Ensured that all safety protocols were followed at all times.
Provided guidance and support to other team members as needed.
Responded to customer inquiries and complaints in a professional manner.
Identified opportunities for operational improvements and communicated them to management.
Handled cash register transactions accurately while providing excellent customer service.
Resolved conflicts between customers, employees, and vendors in a timely manner.
Reviewed daily sales reports and monitored financial performance metrics.
Performed opening and closing procedures such as setting alarm systems, counting money.
Analyzed customer buying patterns to identify trends in sales activity.
Performed administrative tasks including filing documents, data entry.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Supervised and led employees to maintain productivity and customer service levels.
Documented receipts, employee hours and inventory movement.
Taught staff upselling techniques to meet revenue targets.
Delegated tasks to employees and monitored activities and task completion.
Set specific goals for projects to measure progress and evaluate end results.
Provided on-the-job coaching and mentoring to ensure compliance with established policies and procedures.
Education
Associate of Science - Healthcare
Concorde Career College
San Antonio, TX
10-2021
High School Diploma -
Roosevelt High School
San Antonio, TX
06-2020
Skills
Proper sterilization techniques
pH testing
Check-in coordination
Patient-focused care
CPR
Vital sign monitors
Restocking lab supplies
Reliable team player
Electronic medical records
Specimen labeling
Medical procedures
Patient scheduling
EKG administration
Accomplishments
Graduated 1 Year before my original high school class, to proceed to graduate a second time within a year to accelerate an associates degree.
Certification
Certified Medical Assistant- 2022
Leadership
Compassionate and Empathetic person, uplifting and trustworthy.