Ajibola Faboro
Oklahoma City,United States
Summary
In my current role as a Technical Support Engineer 1, I troubleshoot complex server issues for enterprise customers, enhancing their experience with Rack, Tower, Microsoft, Linux, and VMWare servers. As a Cybersecurity student, I actively sharpen my technical support skills with a specific focus on cyber and information security. My commitment to excellence in IT is reflected in my CompTIA A+ and Security+ certifications. As I near the completion of my Associate degree, my goal is to combine my academic knowledge with practical expertise to drive innovation and ensure robust security solutions within the tech industry.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Engineer I
Dell Technologies
04.2024 - Current
- Provided technical support to enterprise customers for Microsoft, Linux, and VMWare servers, ensuring exceptional customer experience
- Troubleshooted Rack and Tower servers to resolve issues promptly and efficiently
- Collaborated with cross-functional teams to deliver effective solutions and maintain high customer satisfaction levels.
GIST Agent
Dell Technologies
06.2022 - 04.2024
- Triaged enterprise customer tickets for Dell products like Servers, Networking, and Storage devices
- Swiftly assessed and assisted customers, resolving issues efficiently
- Collaborated with cross-functional teams to provide top-notch customer service.
Walmart Associate
Walmart
06.2021 - 05.2022
- Provided excellent customer service and ensured a positive shopping experience for Walmart customers
- Collaborated with team members to maintain a clean and organized store environment
- Assisted with inventory management and restocking shelves to meet customer demands.
Education
Associate of Arts and Sciences - AAS - Computer Science-Cyber/Information Security Emphasis
Oklahoma City Community College
12.2024
Cybersecurity - undefined
Moore Norman Technology Center
08.2022
Skills
- Computer & Server Hardware
- Problem Solving
- Teamwork and Collaboration
- Computer & Server Security
- Microsoft Sentinel
- Windows Server
- VMWare
- Python (Basic)
- Firewalls
Certification
- CompTIA Security+
- OCCC - Computer Support
- CompTIA A+
Personal Information
Title: Technical Support Engineer I | CompTIA A+, Security
Projects
Homelab Project: Microsoft Sentinel Deployment
- Deployed Microsoft Sentinel within a Microsoft Azure virtual machine to actively monitor and analyze network traffic for potential security threats.
- Configured log sources and threat detection rules to simulate real-world scenarios and improve network defense strategies.
Timeline
Technical Support Engineer I
Dell Technologies
04.2024 - Current
GIST Agent
Dell Technologies
06.2022 - 04.2024
Walmart Associate
Walmart
06.2021 - 05.2022
Associate of Arts and Sciences - AAS - Computer Science-Cyber/Information Security Emphasis
Oklahoma City Community College
Cybersecurity - undefined
Moore Norman Technology Center