A'Jireh Jackson
Virginia Beach,VA
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
6
6
years of professional experience
Work History
Technical Support
Conduent
08.2021 - 01.2023
- Provided exceptional customer service, promptly addressing customer inquiries
- Managed incoming calls regarding accounts, products, services, billing, and related issues
- Utilized various software applications to provide information, resolve issues, and answer customer questions
- Ensured timely follow-up to meet customer needs and satisfaction
- Maintained accurate records of customer interactions and transactions
- Identified opportunities to enhance the customer experience and proposed process improvements
- Stayed up-to-date on company products, services, and industry trends
- Assisted in training new customer service representatives
- Monitored and escalated customer feedback and complaints to management
- Developed and maintained positive customer relationships
- Supported special projects as needed while adhering to applicable laws and regulations.
Personal Shopper
Walmart
08.2021 - 09.2021
- Reviewed, prepared, and packaged customer orders, ensuring accuracy and satisfaction
- Managed appropriate product substitutions and consulted with customers to meet their needs
- Dispensed orders to customers with a friendly and professional demeanor
- Greeted and acknowledged customers with a welcoming smile
- Assisted fellow associates and addressed customer inquiries about products.
Customer Service Representative
Hall Automotive
07.2019 - 08.2021
- Answered customer phone calls professionally and with a friendly attitude
- Assured customers of willingness to help through words and tone
- Communicated with callers professionally, warmly, and efficiently
- Scheduled service appointments for customers
- Possessed the ability to read and comprehend instructions and effectively communicate with customers
- Displayed a proactive approach to building opportunities for customer satisfaction
- Demonstrated basic computer software knowledge, internet proficiency, and typing skills.
Front Counter Crew Member
Dairy Queen
03.2017 - 04.2017
- Enthusiastically greeted and welcomed customers, addressing their needs
- Managed credit card and cash payments through the cash register
- Maintained a clean and safe restaurant in compliance with Virginia Health Department guidelines and procedures.
Education
Cosmetology Certification -
Empire Beauty School
Virginia Beach, VA12.2017
High School Diploma -
James Kenan High School
Warsaw, NC06.2016
Skills
- Customer Support Needs Assessment
- Organization
- Resolve Technical Problems
- Software Skills:
- Desktop Support
- Issue Troubleshooting
- Microsoft Windows and Office
- Data Recovery
Timeline
Technical Support
Conduent
08.2021 - 01.2023
Personal Shopper
Walmart
08.2021 - 09.2021
Customer Service Representative
Hall Automotive
07.2019 - 08.2021
Front Counter Crew Member
Dairy Queen
03.2017 - 04.2017
Cosmetology Certification -
Empire Beauty School
High School Diploma -
James Kenan High School