Hi, I’m
Ajisah Abdol
Tacoma,WA
Summary
My professional has demonstrated a strong aptitude for administrative and customer service roles, underpinned by a high school diploma and further education through a Running Start Program. With a career spanning over a decade, I have honed my skills in payroll administration, office systems management, and customer service, showcasing the ability to meet deadlines, manage financial expense reports, and excel in data entry and database administration.
My proficiency with Microsoft Office Suite, CRM software, and typing at 40 words per minute, combined with bilingual fluency in English and Cham, positions them as a versatile candidate.
My current role as a Payroll Administrative Assistant allowed them to maintain confidentiality, manage payroll information, and support administrative duties remotely, indicating a preference for remote work environments. Given the extensive experience and skill set, this professional is well-suited for positions such as Remote Data Entry Specialist, Virtual Administrative Assistant, and Online Chat Support. My interests in these opportunities allows the leverage of my expertise in administrative procedures, customer service, and data management in a remote setting.
My seniority level demonstrated ability to improve operations, communicate effectively with clients and vendors, and volunteer for complex projects suggest I'm ready to take on challenging roles in industries that value administrative excellence and customer service.
My career goals are geared towards building a successful career in roles that offer new challenges and opportunities to contribute to organizational success from a remote capacity.
Overview
17
years of professional experience
2
Languages
Work History
Great American Ins. Grp, Special Equipment Div.Cincinnati, OH
Remote Sr. CS / Data Entry Specialist
06.2006 - 05.2023
Job overview
Contact Center department provides customer service and insurance tracking on
Equipment and Vehicle Protection Programs. These programs are intended to
protect lenders/lessors from financial losses associated with uninsured equipment/vehicles in the event of a physical loss.
Job responsibilities:
- Build product knowledge to confirm and discuss products features along with benefits, and consequences of each action.
- First Contact Resolution inbound calls using Avaya softphone. (6min. max per call)
- Understand caller's circumstances, problems, expectations and needs for purpose of resolving inquiries issues via phone, email, or mail.
- Utilized Call Logic outbound dialer to track insurance on exposed accounts that does not fit parameter of program's protection.
- Data Entry: High volume insurance verification via email, fax and/or mail channels. (min. 25 per hour)
- Assist with investigation and resolution of customer's complaints, satisfaction,and retention.
- Managed/conveys computer systems tracking, documenting questions/answers, information assembly and troubleshooting.
- Participated in voluntary and/or mandatory overtime document processing.
- Mandatory department's monthly meetings and corporate quarterly meetings.
- Annual training: Corporate guidelines, Code of Conduct, and Cyber Security.
- Performs other duties as assigned.. (6min. max per call)
- Interact and understand caller's circumstances, problems, expectations and needs for purpose of resolving inquiries issues via phone, email, or mail.
- Utilized Call Logic outbound dialer to track insurance on exposed accounts that does not fit parameter of program's protection.
- Data Entry: High volume insurance verification via email, fax and/or mail assembly and troubleshooting.
- Participated in voluntary and/or mandatory overtime document processing.
- Mandatory department's monthly meetings and corporate quarterly meetings
- Annual training: Corporate guidelines, Code of Conduct, and Cyber Security.
Education
Roosevelt High SchoolSeattle, WA
High School Diploma
06.2000
Skills
- Customer Service Satisfaction
- Data Confidentiality
- Deadline Adherence
- Independent Worker
- Meeting Productivity Standards
- Microsoft Office Suite
- Multi-Line Softphone Software
- Quality Call Control
- Strong Verbal and Written
- Communication
Languages
English
Native or Bilingual
Cham
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceHealthcare benefitsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPaid sick leave4-day work weekPaid time off401k matchCompany CultureTeam Building / Company RetreatsPersonal development programsCareer advancementTimeline
Remote Sr. CS / Data Entry Specialist
Great American Ins. Grp, Special Equipment Div.
06.2006 - 05.2023
Roosevelt High School
High School Diploma
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